Ctrip

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Synchronising BookingAutomation.com with Ctrip

General

Capabilities

  • BookingAutomation.com can export inventory.
  • BookingAutomation.com can export multiple rates.
  • BookingAutomation.com can import bookings.
  • BookingAutomation.com can import booking cancellations.
  • Importing cancellations can be disabled for individual bookings.

For details please click here

Limitations

  • Only bookings made after the connection is established will be imported, existing bookings must be manually entered into BookingAutomation to block the dates.

What you will need

  • Your Ctrip hotel id

Set Up

Ctrip

You request a connection with BookingAutomation channel manager from your Ctrip market manager. If you do not know who your Ctrip market manager is contact [email protected] and cc [email protected] instead. After Ctrip has set the connection up you can start setting it up in BookingAutomation.

BookingAutomation

  • Enter your Ctrip hotel id
  • Set the currency. If you are using different currencies on Ctrip and on BookingAutomation you can use the price multiplier (see below)
  • Choose the Payment Collect method. This defines weather Ctrip collect the payment from the guest or the guest pays a the hotel.
  • Set weather breakfast is included in the price or not.


Mapping

Ctrip does not use room codes. Rate codes are used to identify the room and the rate.

  • Click on the "Get Code" link next to the rate plan code setting.
  • Choose the Ctrip standard rate for this room and click on it
  • Click SAVE when the correct rate plan code has copied to the rate plan code setting.

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A price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate ) can be sent. If you have more than 3 occupancy levels you can set up additional rates in BookingAutomation for each occupancy level using the room price and the number of guests it is appropriate for and map them in the channel settings of the rate or the daily price.

  • If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)
  • If you use rates go to the "Channels" tab of the rate.


Breakfast

You can set if breakfast included or not. If you want to offer different prices with and without breakfast map your most common option in the channel manager settings.

You can specify the other price option in the channel manger settings of the daily price or the rate by adding this information to the Ctrip rate code.

If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)

If you use rates go to the "Channels" tab of the rate.

  • add /b if breakfast is included for the maximum number of guests the breakfast is included for
  • add /n if no breakfast

Example: Breakfast not included

Ctrip nobreakfast.png view large

If breakfast is included the default is for the number of breakfasts ist the maximum number of guests the room can accommodate. If breakfast is not included in the price for all guests you have the option to specify the number of included breakfasts by adding

  • /1 = breakfast included for 1 guest (/2 = 2 breakfasts included.... /9 9 breakfasts included)

Example: The room accommodates 3 guests but breakfast is only for 2 guests included

Ctrip breakfast.png view large


Payment collection

You can set if guests pay Ctrip or if they pay at the hotel.. If you want to send prices for Ctrip collect and hotel collect you can specify this in the channel manger settings of the daily price or the rate by adding this information to the Ctrip rate code.

If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit)

If you use rates go to the "Channels" tab of the rate.

  • /c = Ctrip collect
  • /h = hotel collect

Example: Rate applies for Ctrip collect

Ctrip collect.png view large

Activate

  • Tick "Inventory", "Prices" and "Bookings"
  • Save

Ctrip activation.png view large

Bookings

New Bookings are imported. Cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into BookingAutomation manually.

Price Multiplier

If you want to add a multiplier to your prices, for example because of a different currency to your BookingAutomation currency, add a * followed by the multiplier number to your hotel Id.

For example a property code setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.

Notes

Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.

Common Errors

Any errors occurring during updates will be emailed to you with the error message as returned by Ctrip. Below are common error messages and how to fix them.


Disconnect

  • Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
  • To completely disconnect the channel manager you might need to contact Ctrip and ask them to disconnect you.