EDreamsODIGEO

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Synchronising BookingAutomation with eDreams.com

https://www.eDreams.com

General

Capabilities

The connection can update updates eDreams Odigeo, Opodo, GO VOYAGE and travellink.

  • BookingAutomation can export inventory.
  • BookingAutomation can export multiple rates.
  • BookingAutomation can send minimum stay and maximum stay
  • BookingAutomation can import bookings.
  • BookingAutomation can import booking cancellations.
  • Importing cancellations can be disabled for individual bookings.

For details please click here

Limitations

  • Only bookings made after the connection is established will be imported, existing bookings must be manually entered into BookingAutomation to block the dates.
  • The maximum stay is limited to 28 days.
  • Odigeo will not send modifications or cancellations.

Before you connect

Prices

  • We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to set prices for channels.
  • BookingAutomation can send a single (1 person), double (2 guests) and room price which is will apply for the maximum occupancy.
  • eDreams can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child rates. See chapter "Multiple Rates" below.
  • Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
  • If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.

Bookings

New Bookings are imported.

Existing bookings are not automatically imported when the connection is established and should be entered into BookingAutomation manually.

Extras and Taxes

"Upsell Items" can not be exported.

Rooms and room types

If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can set up virtual roooms.

What you will need

The eDreams.com hotel id code for your property and the username and password you create yourself in the eDreams extranet.

Set Up

eDreams

  • Contact your eDreams market manager and request your BookingAutomation as channel manager.

BookingAutomation

  • Enter your the ID your eDreams market manager gave you in "Hotel ID".
  • Choose if the prices sent from BookingAutomation include tax or not.
  • Map your rooms and rates.

Map Rooms:

  • Click on the "Get Code" link next to the room type id setting.
  • Choose the eDreams room id you want to map to each BookingAutomation room and click on it.
  • When the correct room id has copied to the room type id setting, click Save.

Standard room mapping.png view large

Map Rates:

  • Set the currency you are using on eDreams. If you use a different currency in BookingAutomation you can use the multiplier (see below).
  • Set if your prices in eDreams include taxes or not.
  • Click on the "Get Code" link next to the rate plan id setting.
  • Choose the eDreams standard rate for this room and click on it
  • When the correct rate plan id has copied to the rate plan id setting.
  • Click SAVE

Standard rate mapping.png view large

Rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate If you have more than 3 occupancy levels you can set up additional rates or daily prices in BookingAutomation for each occupancy level using and map them in the channel settings of the rate or the daily price.

Tip Click on the "View Actual Data" Button to check which prices and availability will send.

Price Multiplier

If you want to add a multiplier to your prices, for example because of a different currency to your BookingAutomation currency, add a * followed by the multiplier number to your hotel id.

For example a Hotel Id setting 123456*1.23 will multiply all prices by 1.23 sent for Hotel id 123456. (i.e. raised by 23%) Lower prices can be sent with a multiplier less than 1, i.e. 123456*0.85 will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example 123456*1.23* will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.


Multiple Rates at eDreams

eDreams can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices.

eDreams can set up multiple rate plan ids for each room, each with pre-defined booking conditions. BookingAutomation can map a different BookingAutomation rate or offer to each eDreams rate. Please use these instructions. If you do not have the appropriate rate ids you need to request eDreams to add them.

Activate

Before you activate the connection you can view the live availability and prices that will be sent to eDreams using the "View actual data" button.

Channel data neutral.png view large


  • Tick "Inventory", "Prices" and "Bookings"
  • Save

Channel activation.png view large

Important: If you receive error messages from eDreams you will need to fix them immediately. eDreams will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them. 

New Bookings are imported. Modifications and cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into BookingAutomation manually.

Virtual Credit Cards

Odigeo sends virtual credit cards. Virtual cards can be set to be auto charged. This option is available for customers who use Stripe.

Updates

Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

Notes

Common Errors

Any errors occuring during updates will be emailed to you with the error message as returned by eDreams. Below are common error messages and how to fix them.


Disconnect

  • Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
  • To completely disconnect the channel manager you might need to contact eDreams and ask them to disconnect you.