Travia

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Travia
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > TRAVIA and explains how the connection with Travia works and how to set it up.

General

Capabilities

  • BookingAutomation can export inventory.
  • BookingAutomation can export multiple rates.
  • BookingAutomation can import bookings.
  • BookingAutomation can import booking cancellations.
  • Importing cancellations can be disabled for individual bookings.

For details please click here

Limitations

Before you connect

Prices

  • We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to set prices for channels.
  • If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
  • If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.
  • BookingAutomation can send a single (1 person), double (2 guests) and room price which is will apply for the maximum occupancy.
  • Travia can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child rates. See chapter "Multiple Rates" below.


Bookings

New Bookings are imported.

Existing bookings are not automatically imported when the connection is established and should be entered into BookingAutomation manually.

Extras and Taxes

"Upsell Items" can not be exported.

Rooms and room types

If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can set up virtual roooms.

What you will need

Set Up

Travia

Contact your Travia market manager and request to be connected to BookingAutomation.

BookingAutomation

  • Map your rooms and rates


Map Rooms:

  • Enable the room in BookingAutomation and send the room ID to Travia

Map Rates:

  • Click on the "Get Code" link next to the rate plan id setting.
  • Choose the Travia rate plan for this room and click on it
  • When the correct rate plan id has copied to the rate plan id setting.
  • Click SAVE

Price Multiplier

Multiple Rates at Travia

Travia can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices.

Travia can set up multiple rate plan ids for each room, each with pre-defined booking conditions. BookingAutomation can map a different BookingAutomation rate or offer to each Travia rate. Please use these instructions. If you do not have the appropriate rate ids you need to request Travia to add them.


Maximum number of accepted bookings

By default all available rooms are sent to activated channels. The menu at {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY can limit the number available rooms for this channel.

Activate

Before you activate the connection you can view the live availability and prices that will be sent to Travia using the "View actual data" button.

Channel data neutral.png view large


  • Tick "Inventory", "Prices" and "Bookings"
  • Save

Channel activation.png view large

{{#fas:exclamation-triangle}} If you receive error messages you will need to fix them immediately. The channel will reject all updates if there is an error. The "Common Error" section below gives information on common errors and how to fix them.

New Bookings are imported. Modifications and cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into BookingAutomation manually.

Updates and Changes

Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.

Notes

Common Errors

Any errors occurring during updates will be emailed to you with the error message as returned by Travia. Below are common error messages and how to fix them.


Disconnect

  • Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
  • To completely disconnect the channel manager you might need to contact Travia and ask them to disconnect you.