Difference between revisions of "Main Page"
From Booking Automation Wiki
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| − | + | <div class="col-12"> | |
| + | <div class="jumbotron" style="margin-top: 5px;" > | ||
| + | <h1 style="padding: 20px 0 0 0; text-align: center; border: none;">BookingAutomation is designed as a self-service system.<br>Information and support is available via the following channels: | ||
| + | </h1> | ||
| − | == | + | |
| − | + | <div style="clear: both;"></div> | |
| − | + | <div class="col-3"> | |
| − | + | <div style="0 10px 0 10px;"> | |
| − | + | <h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3> | |
| − | + | This support wiki contains the full documentation. | |
| + | </div> | ||
| + | </div> | ||
| + | |||
| + | <div class="col-3"> | ||
| + | <div style="padding: 0 10px 0 10px;"> | ||
| + | <h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3> | ||
| + | [[videos|Video]] tutorials. | ||
| + | </div> | ||
| + | </div> | ||
| + | |||
| + | <div class="col-3"> | ||
| + | <div style="padding: 0 10px 0 10px;"> | ||
| + | <h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3> | ||
| + | Log in to your BookingAutomation account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions. | ||
| + | </div> | ||
| + | </div> | ||
| + | |||
| + | <div class="col-3"> | ||
| + | <div style="padding: 0 10px 0 10px;"> | ||
| + | <h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3> | ||
| + | Log into your BookingAutomation account to send a [https://beds24.com/control2.php support ticket]. | ||
| + | </div> | ||
| + | </div> | ||
| + | |||
| + | <div style="clear: both;"></div> | ||
| + | </div> | ||
| + | |||
| + | </div> | ||
| + | |||
| + | |||
| + | <div class="col-12"> | ||
| + | <div style="padding: 0 20px 0 20px;"> | ||
| + | </div> | ||
| + | <h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2> | ||
| + | </div> | ||
| + | |||
| + | <div style="clear: both;"></div> | ||
| + | |||
| + | <div class="col-3"> | ||
| + | <div style="padding: 0 10px 0 10px;"> | ||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4> | ||
| + | [[:category:Introduction|How the System Works]] | ||
| + | |||
| + | [[Do_the_initial_Setup|Setup guide]] | ||
| + | |||
| + | [[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]] | ||
| + | |||
| + | [[Hostel_%26_Retreat_Setup|Hostel, dorms, retreats]] | ||
| + | |||
| + | [[Agency_%26_Multiple_Property_Setup | Multiple properties ]] | ||
| + | |||
| + | [[Import_existing_bookings|Import existing bookings]] | ||
| + | |||
| + | [[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]] | ||
| + | |||
| + | [[Questions_and_Answers|Frequently asked questions]] | ||
| + | |||
| + | |||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4> | ||
| + | |||
| + | [[:category:Bookings|Add and manage bookings]] | ||
| + | |||
| + | [[:category:Calendar|Use the calendar]] | ||
| + | |||
| + | [[:category:Dashboard|Use the dashboard]] | ||
| + | |||
| + | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] | ||
| + | |||
| + | [[Cleaning_and_Housekeeping|Housekeeping, cleaning]] | ||
| + | |||
| + | [[Close_Rooms|Close rooms]] | ||
| + | |||
| + | [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] | ||
| + | |||
| + | [[:Category:Prices#Check_Prices|Check prices]] | ||
| + | |||
| + | [[:category:Calendar#Diary_Function|Use the diary function]] | ||
| + | |||
| + | [[:category:Reports|Generate reports]] | ||
| + | |||
| + | [[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]] | ||
| + | |||
| + | [[:category:Troubleshooting|Troubleshooting]] | ||
| + | |||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4> | ||
| + | |||
| + | [[:category:Booking_Page|Customise booking page]] | ||
| + | |||
| + | [[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]] | ||
| + | |||
| + | [[languages|Multiple languages]] | ||
| + | |||
| + | [[Offers|Multiple offers for packages or different price options]] | ||
| + | |||
| + | [[Sell_Rooms_with_Priority|Sell rooms with priority]] | ||
| + | |||
| + | [[:category:Widgets|Generate widgets]] | ||
| + | |||
| + | |||
| + | |||
| + | </div> | ||
| + | </div> | ||
| + | |||
| + | <div class="col-3"> | ||
| + | <div style="padding: 0 10px 0 10px;"> | ||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4> | ||
| + | |||
| + | [[:category:Prices|Set prices]] | ||
| + | |||
| + | [[Discounts|Discount options]] | ||
| + | |||
| + | [[Seasonal_Prices|Seasonal prices]] | ||
| + | |||
| + | [[Last-Minute_Prices|Last-Minute prices]] | ||
| + | |||
| + | [[Occupancy Based Prices|Occupancy based prices]] | ||
| + | |||
| + | [[Weekly_Prices|Weekly Prices]] | ||
| + | |||
| + | [[Minimum_Stay|Minimum stays]] | ||
| + | |||
| + | [[Weekend_and_Weekday_Rates|Weekend and weekday rates]] | ||
| + | |||
| + | [[:category:Prices|Use a multiplier]] | ||
| + | |||
| + | [[Setting_Prices_for_Booking_Channels|Prices for Channels]] | ||
| + | |||
| + | [[Offers|Offer different price options or packages]] | ||
| + | |||
| + | [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] | ||
| + | |||
| + | [[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]] | ||
| + | |||
| + | [[Internal_Prices|Internal prices which are only available in the control panel]] | ||
| + | |||
| + | [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] | ||
| + | |||
| + | [[tax|Taxes]] | ||
| + | |||
| + | [[Upsell_Items|Cleaning Fee]] | ||
| + | |||
| + | |||
| + | </div> | ||
| + | |||
| + | <div style="padding: 0 10px 0 10px;"> | ||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4> | ||
| + | [[:category:Prices_and_Availability|Availability]] | ||
| + | |||
| + | [[Close_Rooms|Close rooms]] | ||
| + | |||
| + | [[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]] | ||
| + | |||
| + | [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] | ||
| + | |||
| + | [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]] | ||
| + | |||
| + | |||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4> | ||
| + | |||
| + | [[:category:Channel_Manager|Automatically sync with channels]] | ||
| + | |||
| + | [[Yield_Optimiser|Yield Optimiser]] | ||
| + | |||
| + | [[Auto_Actions|Auto Action for bookings]] | ||
| + | |||
| + | [[Auto_Actions|Automated Emails]] | ||
| + | |||
| + | |||
| + | </div> | ||
| + | |||
| + | |||
| + | </div> | ||
| + | <div class="col-3"> | ||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4> | ||
| + | |||
| + | [[:category:Bookings|Add and manage bookings]] | ||
| + | |||
| + | [[:category:Booking_Rules|Booking rules]] | ||
| + | |||
| + | [[:category:Confirmation_Messages|Confirmations to guests]] | ||
| + | |||
| + | [[Host_Notifications|Notifications to hosts]] | ||
| + | |||
| + | [[:category:Invoice|Invoice]] | ||
| + | |||
| + | [[:category:Payment_Collection|Payment gateways]] | ||
| + | |||
| + | [[:category:Payment_Collection|Collect payments from guests]] | ||
| + | |||
| + | [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] | ||
| + | |||
| + | [[Bookings_-_flag_bookings_with_special_status|Mark bookings]] | ||
| + | |||
| + | [[Export_Bookings|Export bookings]] | ||
| + | |||
| + | [[Group_Bookings|Group bookings]] | ||
| + | |||
| + | [[:category:Reports|Reports]] | ||
| + | |||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4> | ||
| + | [[:category:Guests|Guest database]] | ||
| + | |||
| + | [[:category:Messaging|Communication with guests]] | ||
| + | |||
| + | [[Auto_Actions|Automatic Emails]] | ||
| + | |||
| + | [[Guest_Registration_Form|Guest registration form]] | ||
| + | |||
| + | [[:category:Invoices|Invoices]] | ||
| + | |||
| + | [[Tripadvisor|Automatically collect reviews from Tripadvisor]] | ||
| + | |||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4> | ||
| + | [[:category:Sub_Account|User management and multiple log-ins]] | ||
| + | |||
| + | [[:category:Sub_Account|Sub Accounts]] | ||
| + | |||
| + | [[Billing|View usage fees]] | ||
| + | |||
| + | [[Billing|Payments to BookingAutomation]] | ||
| + | |||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4> | ||
| + | |||
| + | [[Facebook_App:_Install_the_App|Facebook app]] | ||
| + | |||
| + | [[:category:Wordpress|Use the Wordpress Plugin]] | ||
| + | |||
| + | [[:category:Apps|Other Apps and Integrations]] | ||
| + | |||
| + | [[:category:API|API]] | ||
| + | |||
| + | |||
| + | </div> | ||
| + | <div class="col-3"> | ||
| + | <div style="padding: 0 10px 0 10px;"> | ||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4> | ||
| + | [[:category:Channel_Manager|How the channel manager works]] | ||
| + | |||
| + | [[Channel_Manager_Capabilities|Channel manager capabilities]] | ||
| + | |||
| + | [[:category:Set_up_Instructions|Set up instructions for channels]] | ||
| + | |||
| + | [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] | ||
| + | |||
| + | [[Individual_Rooms_and_Roomtypes|Rooms and room types ]] | ||
| + | |||
| + | [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] | ||
| + | |||
| + | [[:category:Error_Messages_from_Channels|Error messages from channels]] | ||
| + | |||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4> | ||
| + | [[:category:Prices_and_Availability|Booking page shows no availability]] | ||
| + | |||
| + | [[Outgoing_Email|Emails to guests do not send]] | ||
| + | |||
| + | [[:category:Messaging#Trouble_Shooting|Can not send manual emails]] | ||
| + | |||
| + | [[:category:Messaging#Trouble_Shooting|Manual emails are cut off]] | ||
| + | |||
| + | [[Auto_Actions#Troubleshooting|Auto Action did not send]] | ||
| + | |||
| + | [[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]] | ||
| + | |||
| + | [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] | ||
| + | |||
| + | [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]] | ||
| + | |||
| + | [[Overbooking|Overbooking]] | ||
| + | |||
| + | [[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]] | ||
| + | |||
| + | [[Agoda.com|Error messages from Agoda]] | ||
| + | |||
| + | [[AirBnB.com#Common_Errors|Error messages from Airbnb]] | ||
| + | |||
| + | [[:category:Booking.com#Common_Errors|Error messages from Booking.com]] | ||
| + | |||
| + | [[Expedia.com#Common_Errors|Error messages from Expedia]] | ||
| + | |||
| + | [[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] | ||
| + | |||
| + | [[:category:Error_Messages_from_Channels|Error messages from other channels]] | ||
| + | |||
| + | |||
| + | <h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4> | ||
| + | [[:category:API|API]] | ||
| + | |||
| + | [[:category:Developers |Custom solutions]] | ||
| + | |||
| + | [[Make_Your_Own_Booking_Widget|Custom widgets]] | ||
| + | </div> | ||
| + | </div> | ||
| + | |||
| + | <div style="clear: both;"></div> | ||
Revision as of 14:54, 30 November 2017
BookingAutomation is designed as a self-service system.
Information and support is available via the following channels:
Documentation
This support wiki contains the full documentation.
Videos
Video tutorials.
Community
Log in to your BookingAutomation account to browse the forum for ideas and solutions.
Ticket Support
Log into your BookingAutomation account to send a support ticket.
Popular Topics:
Prices
Offer different price options or packages
Fill gaps resulting from minimum stays
Special rates for agents or referer
Internal prices which are only available in the control panel
Offer extras, tours, activities
Availability
Make availability of one room dependent on another
Virtual and linked rooms / sell a room under multiple layouts
Fill gaps/sell remaining nights
Automation
Automatically sync with channels
Bookings
Guest Management
Automatically collect reviews from Tripadvisor
User Account
User management and multiple log-ins
Apps, Plugins, Extentions
Channel Management
Set up instructions for channels
Close rooms or rates at a channel
Troubleshooting
Booking page shows no availability
No Email notifications on new bookings
Guest made a payment but booking shows cancelled
Potential Issues: "Multiple bookings in Unit"
You dont have permission to access control2.php on this server
Error messages from Booking.com
Error messages from Hostelworld
Error messages from other channels
