Latest revision as of 15:26, 11 February 2021

BookingAutomation Support Center

Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right

Covid-19 - Toolbox

{{#fas:lightbulb}} For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.

Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out how it works.

Did you not find the answers to your questions? Log into your BookingAutomation account to send a support ticket so our support team can assist you.

Difference between revisions of "Main Page"

Latest revision as of 15:26, 11 February 2021

BookingAutomation Support Center

Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right

Covid-19 - Toolbox

Getting Started

Daily Use

Booking Engine and Widgets

Prices

Availability

Automation

Advanced Selling Options

Bookings

Communication

Payments from Guests

Guest Management

User Account

Apps, Plugins, Extentions

Channel Management

Troubleshooting

Developer options

Navigation menu

Personal tools

Namespaces

Variants

Views

More

Search

Navigation

Print/export

Tools

@@ Line 1: / Line 1: @@
 __NOTOC__
+<h1 style="text-align: center;">BookingAutomation Support Center</h1>
-<div class="col-12">
-<div class="jumbotron"  style="margin-top: 5px;"  >
-<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">BookingAutomation is designed as a self-service system.<br>Information and support is available via the following channels:
-</h1>
+<h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3>
-<div style="clear: both;"></div>
+<div style="padding: 0 10px 10px 10px; background-color: #f7f7f7; margin-bottom: 20px; text-align: center;">
-<div class="col-3">
-<div style="0 10px 0 10px;">
-<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
-This support wiki contains the full documentation.
-</div>
-</div>
-<div class="col-3">
-<div style="padding: 0 10px 0 10px;">
-<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
-[[videos|Video]] tutorials.
-</div>
-</div>
-<div class="col-3">
-<div style="padding: 0 10px 0 10px;">
-<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
-Log in to your BookingAutomation account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.
-</div>
-</div>
-<div class="col-3">
-<div style="padding: 0 10px 0 10px;">
-<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
-Log into your BookingAutomation account to send a [https://beds24.com/control2.php support ticket].
-</div>
-</div>
-<div style="clear: both;"></div>
-</div>
-</div>
+<h2 style="text-align:center">Covid-19 - Toolbox </h2>
-<div class="col-12">
+<span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span>
-<div style="padding: 0 20px 0 20px;">
-</div>
-<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 </div>
-<div style="clear: both;"></div>
 <div class="col-3">
 <div style="padding: 0 10px 0 10px;">
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>   Getting Started</h4>
-[[:category:Introduction|How the System Works]]
+[[Introduction|How the System Works]]
 [[Do_the_initial_Setup|Setup guide]]
@@ Line 59: / Line 21: @@
 [[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
-[[Hostel_%26_Retreat_Setup|Hostel, dorms, retreats]]
+[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
 [[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
-[[Import_existing_bookings|Import existing bookings]]
+[[Agency_%26_Multiple_Property_Setup | Owner management ]]
-[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
+[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existingbookings]]
+[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
+to sell room at different constellations and make availability dependent]]
 [[Questions_and_Answers|Frequently asked questions]]
@@ Line 71: / Line 36: @@
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>   Daily Use</h4>
+'''[[Tips_and_tricks|Tips and ideas]]'''
 [[:category:Bookings|Add and manage bookings]]
+[[:category:Invoice|Invoicing]]
+[[:category:Bookings|Check-in and check-out]]
 [[:category:Calendar|Use the calendar]]
@@ Line 92: / Line 63: @@
 [[:category:Reports|Generate reports]]
+[[Proposal_or_quote|Send proposal or quote]]
+[[Make_notes|Keep notes]]
 [[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
@@ Line 98: / Line 73: @@
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Booking Engine and Widgets</h4>
 [[:category:Booking_Page|Customise booking page]]
@@ Line 119: / Line 94: @@
 <div class="col-3">
 <div style="padding: 0 10px 0 10px;">
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Prices</h4>
 [[:category:Prices|Set prices]]
@@ Line 133: / Line 108: @@
 [[Weekly_Prices|Weekly Prices]]
-[[Minimum_Stay|Minimum stays]]
+[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 [[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
+[[:category:Dynamic_Prices|Dynamic Prices]]
 [[:category:Prices|Use a multiplier]]
@@ Line 145: / Line 122: @@
 [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
-[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
+[[:category:Agents|Special rates for agents]]
+[[:category:Discounts|Special rates for specific referer]]
 [[Internal_Prices|Internal prices which are only available in the control panel]]
@@ Line 153: / Line 133: @@
 [[tax|Taxes]]
-[[Upsell_Items|Cleaning Fee]]
+[[Prices_including_cleaning_fees|Cleaning Fee]]
@@ Line 159: / Line 139: @@
 <div style="padding: 0 10px 0 10px;">
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Availability</h4>
 [[:category:Prices_and_Availability|Availability]]
@@ Line 171: / Line 151: @@
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Automation</h4>
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
 [[:category:Channel_Manager|Automatically sync with channels]]
@@ Line 182: / Line 161: @@
 [[Auto_Actions|Automated Emails]]
+[[:category:Self-Check-in|Self Check-in]]
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Advanced Selling Options</h4>
+[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
+[[Auto_Top_up_rooms|Auto top up rooms]]
+[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
+[[Upsell_Items|Sell extras]]
+[[Voucher_Codes|Use voucher codes]]
+[[Offers|Offer multiple price/booking options]]
+[[Gift_Vouchers|Offer gift certificates]]
+[[Yield_Optimiser|Yield Optimiser]]
 </div>
@@ Line 189: / Line 187: @@
 <div class="col-3">
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Bookings</h4>
 [[:category:Bookings|Add and manage bookings]]
@@ Line 200: / Line 198: @@
 [[:category:Invoice|Invoice]]
-[[:category:Payment_Collection|Payment gateways]]
-[[:category:Payment_Collection|Collect payments from guests]]
-[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 [[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
@@ Line 212: / Line 204: @@
 [[Group_Bookings|Group bookings]]
+[[Corporate_Guests|Corporate guests]]
 [[:category:Reports|Reports]]
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Communication</h4>
+[[:Category:Messaging|Communication via BookingAutomation]]
+[[:Category:Confirmation_Messages| Confirmations to guests]]
+[[Host_Notifications| Notifications to hosts]]
+[[Auto_Actions| Automated Email and SMS]]
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Payments from Guests</h4>
+[[:category:Payments|Collect payments from guests]]
+[[:category:Payments|Connect payment gateways]]
+[[Stripe|Connect Stripe]]
+[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
+[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ > </span>  Guest Management</h4>
 [[:category:Guests|Guest database]]
@@ Line 230: / Line 248: @@
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> User Account</h4>
 [[:category:Sub_Account|User management and multiple log-ins]]
@@ Line 240: / Line 258: @@
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Apps, Plugins, Extentions</h4>
-[[Facebook_App:_Install_the_App|Facebook app]]
 [[:category:Wordpress|Use the Wordpress Plugin]]
@@ Line 249: / Line 265: @@
 [[:category:API|API]]
+</div>
-</div>
 <div class="col-3">
 <div style="padding: 0 10px 0 10px;">
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ > </span> Channel Management</h4>
 [[:category:Channel_Manager|How the channel manager works]]
@@ Line 270: / Line 285: @@
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Troubleshooting</h4>
 [[:category:Prices_and_Availability|Booking page shows no availability]]
@@ Line 295: / Line 310: @@
 [[AirBnB.com#Common_Errors|Error messages from Airbnb]]
-[[:category:Booking.com#Common_Errors|Error messages from Booking.com]]
+[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
 [[Expedia.com#Common_Errors|Error messages from Expedia]]
@@ Line 304: / Line 319: @@
-<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
+<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Developer options</h4>
 [[:category:API|API]]
@@ Line 312: / Line 327: @@
 </div>
 </div>
+<div style="clear: both;"></div>
+<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" > </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out how it works]].
-<div style="clear: both;"></div>
+<div style="">
+Did you not find the answers to your questions?
+<span style="font-weight: normal;">Log into your BookingAutomation account to send a [https://manage.bookingautomation.com/control2.php support ticket] so our support team can assist you.