Difference between revisions of "Main Page"

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<h1 style="text-align: center;">BookingAutomation Support Center</h1>
  
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<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">BookingAutomation is designed as a self-service system.<br>Information and support is available via the following channels:
 
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<h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3>
  
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<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 
This support wiki contains the full documentation.
 
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<h2 style="text-align:center">Covid-19 - Toolbox </h2>
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<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
 
[[videos|Video]] tutorials.
 
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<span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span>
<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
 
Log in to your BookingAutomation account to browse the [http://forum.BookingAutomation.com/index.php forum] for ideas and solutions.  
 
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<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;> </span>   Getting Started</h4>
Log into your BookingAutomation account to send a [https://manage.bookingautomation.com/control2.php support ticket].
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[[Introduction|How the System Works]]
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<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
 
[[:category:Introduction|How the System Works]]
 
  
 
[[Do_the_initial_Setup|Setup guide]]
 
[[Do_the_initial_Setup|Setup guide]]
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[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
 
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
  
[[Hostel_%26_Retreat_Setup|Hostel, dorms, retreats]]
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[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
  
 
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
 
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
  
[[Import_existing_bookings|Import existing bookings]]
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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
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[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existingbookings]]
  
[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
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to sell room at different constellations and make availability dependent]]
  
 
[[Questions_and_Answers|Frequently asked questions]]
 
[[Questions_and_Answers|Frequently asked questions]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>   Daily Use</h4>
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'''[[Tips_and_tricks|Tips and ideas]]'''
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
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[[:category:Invoice|Invoicing]]
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[[:category:Bookings|Check-in and check-out]]
  
 
[[:category:Calendar|Use the calendar]]
 
[[:category:Calendar|Use the calendar]]
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[[:category:Reports|Generate reports]]
 
[[:category:Reports|Generate reports]]
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[[Proposal_or_quote|Send proposal or quote]]
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[[Make_notes|Keep notes]]
  
 
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
 
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Booking Engine and Widgets</h4>
  
 
[[:category:Booking_Page|Customise booking page]]
 
[[:category:Booking_Page|Customise booking page]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Prices</h4>
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
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[[Weekly_Prices|Weekly Prices]]
 
[[Weekly_Prices|Weekly Prices]]
  
[[Minimum_Stay|Minimum stays]]
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
  
 
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
 
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
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[[:category:Dynamic_Prices|Dynamic Prices]]
  
 
[[:category:Prices|Use a multiplier]]
 
[[:category:Prices|Use a multiplier]]
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
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[[:category:Agents|Special rates for agents]]
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[[:category:Discounts|Special rates for specific referer]]
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[[Internal_Prices|Internal prices which are only available in the control panel]]  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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[[tax|Taxes]]
 
[[tax|Taxes]]
  
[[Upsell_Items|Cleaning Fee]]
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[[Prices_including_cleaning_fees|Cleaning Fee]]
  
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Availability</h4>
 
[[:category:Prices_and_Availability|Availability]]
 
[[:category:Prices_and_Availability|Availability]]
  
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Automation</h4>
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
 
  
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[:category:Channel_Manager|Automatically sync with channels]]
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[[Auto_Actions|Automated Emails]]
 
[[Auto_Actions|Automated Emails]]
  
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[[:category:Self-Check-in|Self Check-in]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Advanced Selling Options</h4>
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[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
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[[Auto_Top_up_rooms|Auto top up rooms]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
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[[Upsell_Items|Sell extras]]
  
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[[Voucher_Codes|Use voucher codes]]
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[[Offers|Offer multiple price/booking options]]
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[[Gift_Vouchers|Offer gift certificates]]
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[[Yield_Optimiser|Yield Optimiser]]
 
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Bookings</h4>
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
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[[:category:Invoice|Invoice]]
 
[[:category:Invoice|Invoice]]
 
[[:category:Payment_Collection|Payment gateways]]
 
 
[[:category:Payment_Collection|Collect payments from guests]]
 
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
  
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
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[[Group_Bookings|Group bookings]]
 
[[Group_Bookings|Group bookings]]
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[[Corporate_Guests|Corporate guests]]
  
 
[[:category:Reports|Reports]]
 
[[:category:Reports|Reports]]
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Communication</h4>
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[[:Category:Messaging|Communication via BookingAutomation]]
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[[:Category:Confirmation_Messages| Confirmations to guests]]
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[[Host_Notifications| Notifications to hosts]]
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[[Auto_Actions| Automated Email and SMS]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Payments from Guests</h4>
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[[:category:Payments|Collect payments from guests]]
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[[:category:Payments|Connect payment gateways]]
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[[Stripe|Connect Stripe]]
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[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
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[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ > </span> Guest Management</h4>
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> User Account</h4>
 
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|User management and multiple log-ins]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Apps, Plugins, Extentions</h4>
  
 
[[:category:Wordpress|Use the Wordpress Plugin]]
 
[[:category:Wordpress|Use the Wordpress Plugin]]
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[[:category:API|API]]
 
[[:category:API|API]]
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</div>
  
 
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ > </span> Channel Management</h4>
 
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager|How the channel manager works]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Troubleshooting</h4>
 
[[:category:Prices_and_Availability|Booking page shows no availability]]
 
[[:category:Prices_and_Availability|Booking page shows no availability]]
  
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[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
[[:category:Booking.com#Common_Errors|Error messages from Booking.com]]
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[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
  
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" > </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out how it works]].
  
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<div style="">
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Did you not find the answers to your questions?
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<span style="font-weight: normal;">Log into your BookingAutomation account to send a [https://manage.bookingautomation.com/control2.php support ticket] so our support team can assist you.

Latest revision as of 15:26, 11 February 2021

BookingAutomation Support Center


Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right

Covid-19 - Toolbox

{{#fas:lightbulb}} For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.

Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out how it works.

Did you not find the answers to your questions? Log into your BookingAutomation account to send a support ticket so our support team can assist you.