Difference between revisions of "Main Page"

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<h1 style="text-align: center;">BookingAutomation Support Center</h1>
  
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<div class="jumbotron"  style="margin-top: 5px;"  >
 
<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">BookingAutomation self-service system.<br>Information and support is available via the following channels:
 
</h1>
 
  
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<h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3>
  
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<div style="padding: 0 10px 10px 10px; background-color: #f7f7f7; margin-bottom: 20px; text-align: center;">
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<div style="0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 
This support wiki contains the full documentation.
 
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</div>
 
 
 
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<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
 
[[videos|Video]] tutorials.
 
</div>
 
</div>
 
 
 
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<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
 
Log in to your BookingAutomation account to browse the [http://forum.BookingAutomation.com/index.php forum] for ideas and solutions.
 
</div>
 
</div>
 
 
 
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<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
 
Log into your BookingAutomation account to send a [https://manage.bookingautomation.com/control2.php?pagetype=support support ticket].
 
</div>
 
</div>
 
 
 
<div style="clear: both;"></div>
 
</div>
 
 
 
</div>
 
  
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<h2 style="text-align:center">Covid-19 - Toolbox </h2>
  
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<span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span> <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span>
<div style="padding: 0 20px 0 20px;">
 
</div>
 
<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 
 
</div>
 
</div>
 
<div style="clear: both;"></div>
 
  
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>   Getting Started</h4>
[[:category:Introduction|How the System Works]]
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[[Introduction|How the System Works]]
  
 
[[Do_the_initial_Setup|Setup guide]]
 
[[Do_the_initial_Setup|Setup guide]]
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[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
 
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
  
[[Hostel_%26_Retreat_Setup|Hostel, dorms, retreats]]
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[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
  
 
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
 
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
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[[Agency_%26_Multiple_Property_Setup | Owner management ]]
 
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
  
[[Import_existing_bookings|Import existing bookings]]
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[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existingbookings]]
  
[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
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to sell room at different constellations and make availability dependent]]
  
 
[[Questions_and_Answers|Frequently asked questions]]
 
[[Questions_and_Answers|Frequently asked questions]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>   Daily Use</h4>
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'''[[Tips_and_tricks|Tips and ideas]]'''
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
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 +
[[:category:Invoice|Invoicing]]
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[[:category:Bookings|Check-in and check-out]]
  
 
[[:category:Calendar|Use the calendar]]
 
[[:category:Calendar|Use the calendar]]
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[[:category:Reports|Generate reports]]
 
[[:category:Reports|Generate reports]]
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[[Proposal_or_quote|Send proposal or quote]]
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[[Make_notes|Keep notes]]
  
 
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
 
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Engine and Widgets</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Booking Engine and Widgets</h4>
  
 
[[:category:Booking_Page|Customise booking page]]
 
[[:category:Booking_Page|Customise booking page]]
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<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Prices</h4>
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
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[[Weekly_Prices|Weekly Prices]]
 
[[Weekly_Prices|Weekly Prices]]
  
[[Minimum_Stay|Minimum stays]]
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[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
  
 
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
 
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
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[[:category:Dynamic_Prices|Dynamic Prices]]
  
 
[[:category:Prices|Use a multiplier]]
 
[[:category:Prices|Use a multiplier]]
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[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
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[[:category:Agents|Special rates for agents]]
 +
 
 +
[[:category:Discounts|Special rates for specific referer]]
 +
 
  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
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[[tax|Taxes]]
 
[[tax|Taxes]]
  
[[Upsell_Items|Cleaning Fee]]
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[[Prices_including_cleaning_fees|Cleaning Fee]]
  
  
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<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Availability</h4>
 
[[:category:Prices_and_Availability|Availability]]
 
[[:category:Prices_and_Availability|Availability]]
  
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Automation</h4>
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
 
  
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[:category:Channel_Manager|Automatically sync with channels]]
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[[Auto_Actions|Automated Emails]]
 
[[Auto_Actions|Automated Emails]]
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[[:category:Self-Check-in|Self Check-in]]
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Advanced Selling Options</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Advanced Selling Options</h4>
  
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
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[[Auto_Top_up_rooms|Auto top up rooms]]
 
[[Auto_Top_up_rooms|Auto top up rooms]]
  
[[:category:Room_Linking_and_Dependencies|Sell rooms at different constellations]]
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[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
  
 
[[Upsell_Items|Sell extras]]
 
[[Upsell_Items|Sell extras]]
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<div class="col-3">
 
<div class="col-3">
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Bookings</h4>
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
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[[:category:Invoice|Invoice]]
 
[[:category:Invoice|Invoice]]
 
[[:category:Payment_Collection|Payment gateways]]
 
 
[[:category:Payments|Collect payments from guests]]
 
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
  
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
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[[Group_Bookings|Group bookings]]
 
[[Group_Bookings|Group bookings]]
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[[Corporate_Guests|Corporate guests]]
  
 
[[:category:Reports|Reports]]
 
[[:category:Reports|Reports]]
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Communication</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Communication</h4>
  
[[:Category:Messaging|Communication via Beds24]]
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[[:Category:Messaging|Communication via BookingAutomation]]
  
 
[[:Category:Confirmation_Messages| Confirmations to guests]]
 
[[:Category:Confirmation_Messages| Confirmations to guests]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Payments from guests</h4>
 
[[:category:Payment_Collection|Payment collection overview]]
 
  
[[:Category:Payment_Collection#Payment_Options|Payment options and gateways]]
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Payments from Guests</h4>
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[[:category:Payments|Collect payments from guests]]
  
[[:Category:Payment_Collection#Create_and_manage_pending_payments|Manage payments and pending payments]]
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[[:category:Payments|Connect payment gateways]]
  
 
[[Stripe|Connect Stripe]]
 
[[Stripe|Connect Stripe]]
  
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 +
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
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 +
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ > </span> Guest Management</h4>
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> User Account</h4>
 
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|User management and multiple log-ins]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Apps, Plugins, Extentions</h4>
  
 
[[:category:Wordpress|Use the Wordpress Plugin]]
 
[[:category:Wordpress|Use the Wordpress Plugin]]
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[[:category:API|API]]
 
[[:category:API|API]]
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</div>
  
 
</div>
 
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ > </span> Channel Management</h4>
 
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager|How the channel manager works]]
  
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Troubleshooting</h4>
 
[[:category:Prices_and_Availability|Booking page shows no availability]]
 
[[:category:Prices_and_Availability|Booking page shows no availability]]
  
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[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
[[:category:Booking.com#Common_Errors|Error messages from Booking.com]]
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[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
  
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
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<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
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<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
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</div>
 
</div>
 
</div>
 
</div>
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" > </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out how it works]].
 +
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<div style="clear: both;"></div>
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<div style="">
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Did you not find the answers to your questions?
 +
<span style="font-weight: normal;">Log into your BookingAutomation account to send a [https://manage.bookingautomation.com/control2.php support ticket] so our support team can assist you.

Latest revision as of 15:26, 11 February 2021

BookingAutomation Support Center


Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right

Covid-19 - Toolbox

{{#fas:lightbulb}} For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.

Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out how it works.

Did you not find the answers to your questions? Log into your BookingAutomation account to send a support ticket so our support team can assist you.