Difference between revisions of "Main Page"

From Booking Automation Wiki
Jump to: navigation, search
 
(44 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 
__NOTOC__
 
__NOTOC__
 +
<h1 style="text-align: center;">BookingAutomation Support Center</h1>
  
<div class="col-12">
 
<div class="jumbotron"  style="margin-top: 5px;"  >
 
<h1 style="padding: 20px 0 0 0; text-align: center; border: none;">BookingAutomation is designed as a self-service system.<br>Information and support is available via the following channels:
 
</h1>
 
  
 +
<h3 style="text-align: center; padding-bottom: 10px;"> Support Wiki - <span style="font-weight: normal;">find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right</span></h3>
  
<div style="clear: both;"></div>
+
<div style="padding: 0 10px 10px 10px; background-color: #f7f7f7; margin-bottom: 20px; text-align: center;">
<div class="col-3">
 
<div style="0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #008acc; color: #ffffff;">Documentation</h3>
 
This support wiki contains the full documentation.
 
</div>
 
</div>
 
  
<div class="col-3">
+
<h2 style="text-align:center">Covid-19 - Toolbox </h2>
<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>
 
[[videos|Video]] tutorials.
 
</div>
 
</div>
 
  
<div class="col-3">
+
<span class="" style="color: #f3e504; font-size: 200%;" >{{#fas:lightbulb}} </span>  <span style="font-weight: bold; text-align: center;" > For many hosts times are rough at the moment. [[Managing_Business_Disruptions|Here]] we have put together a knowledge base to help you deal with the situation. </span>
<div style="padding: 0 10px 0 10px;">
 
<h3 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Community</h3>
 
Log in to your BookingAutomation account to browse the [http://forum.BookingAutomation.com/index.php forum] for ideas and solutions.  
 
</div>
 
 
</div>
 
</div>
  
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Ticket Support</h3>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;> </span>   Getting Started</h4>
Log into your BookingAutomation account to send a [https://BookingAutomation.com/control2.php support ticket].
+
[[Introduction|How the System Works]]
</div>
 
</div>
 
 
 
<div style="clear: both;"></div>
 
</div>
 
 
 
</div>
 
 
 
 
 
<div class="col-12">
 
<div style="padding: 0 20px 0 20px;">
 
</div>
 
<h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2>
 
</div>
 
 
 
<div style="clear: both;"></div>
 
 
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>
 
[[:category:Introduction|How the System Works]]
 
  
 
[[Do_the_initial_Setup|Setup guide]]
 
[[Do_the_initial_Setup|Setup guide]]
Line 59: Line 21:
 
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
 
[[Apartment_and_Self_Catering_Set_up|Apartment and self catering set up]]
  
[[Hostel_%26_Retreat_Setup|Hostel, dorms, retreats]]
+
[[Hostel and Retreat Setup|Hostel, dorms, retreats]]
  
 
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
 
[[Agency_%26_Multiple_Property_Setup | Multiple properties ]]
  
[[Import_existing_bookings|Import existing bookings]]
+
[[Agency_%26_Multiple_Property_Setup | Owner management ]]
  
[[:category:Room_Linking_and_Dependencies|Make availability of a room dependent on another room]]
+
[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existingbookings]]
 +
 
 +
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup
 +
to sell room at different constellations and make availability dependent]]
  
 
[[Questions_and_Answers|Frequently asked questions]]
 
[[Questions_and_Answers|Frequently asked questions]]
Line 71: Line 36:
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Daily Use</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>   Daily Use</h4>
 +
 
 +
'''[[Tips_and_tricks|Tips and ideas]]'''
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
 +
 +
[[:category:Invoice|Invoicing]]
 +
 +
[[:category:Bookings|Check-in and check-out]]
  
 
[[:category:Calendar|Use the calendar]]
 
[[:category:Calendar|Use the calendar]]
Line 92: Line 63:
  
 
[[:category:Reports|Generate reports]]
 
[[:category:Reports|Generate reports]]
 +
 +
[[Proposal_or_quote|Send proposal or quote]]
 +
 +
[[Make_notes|Keep notes]]
  
 
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
 
[[:Category:Introduction#Use_on_Mobile_Devices|Mobile devices]]
Line 98: Line 73:
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Booking Page and Widgets</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Booking Engine and Widgets</h4>
  
 
[[:category:Booking_Page|Customise booking page]]
 
[[:category:Booking_Page|Customise booking page]]
Line 119: Line 94:
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Prices</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Prices</h4>
  
 
[[:category:Prices|Set prices]]
 
[[:category:Prices|Set prices]]
 +
 +
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
  
 
[[Discounts|Discount options]]
 
[[Discounts|Discount options]]
Line 133: Line 110:
 
[[Weekly_Prices|Weekly Prices]]
 
[[Weekly_Prices|Weekly Prices]]
  
[[Minimum_Stay|Minimum stays]]
+
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
  
 
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
 
[[Weekend_and_Weekday_Rates|Weekend and weekday rates]]
 +
 +
[[:category:Dynamic_Prices|Dynamic Prices]]
  
 
[[:category:Prices|Use a multiplier]]
 
[[:category:Prices|Use a multiplier]]
Line 145: Line 124:
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
  
[[Special_Rate_for_Agents_or_Referer|Special rates for agents or referer]]
+
[[:category:Agents|Special rates for agents]]
 +
 
 +
[[:category:Discounts|Special rates for specific referer]]
 +
 
  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
 
[[Internal_Prices|Internal prices which are only available in the control panel]]  
Line 153: Line 135:
 
[[tax|Taxes]]
 
[[tax|Taxes]]
  
[[Upsell_Items|Cleaning Fee]]
+
[[Prices_including_cleaning_fees|Cleaning Fee]]
  
  
Line 159: Line 141:
  
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Availability</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Availability</h4>
 
[[:category:Prices_and_Availability|Availability]]
 
[[:category:Prices_and_Availability|Availability]]
  
Line 171: Line 153:
  
  
 
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Automation</h4>
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Automation</h4>
 
  
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[:category:Channel_Manager|Automatically sync with channels]]
Line 182: Line 163:
 
[[Auto_Actions|Automated Emails]]
 
[[Auto_Actions|Automated Emails]]
  
 +
[[:category:Self-Check-in|Self Check-in]]
 +
 +
 +
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Advanced Selling Options</h4>
 +
 +
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 +
 +
[[Auto_Top_up_rooms|Auto top up rooms]]
 +
 +
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
 +
 +
[[Upsell_Items|Sell extras]]
  
 +
[[Voucher_Codes|Use voucher codes]]
 +
 +
[[Offers|Offer multiple price/booking options]]
 +
 +
[[Gift_Vouchers|Offer gift certificates]]
 +
 +
[[Yield_Optimiser|Yield Optimiser]]
 
</div>
 
</div>
  
Line 189: Line 189:
 
<div class="col-3">
 
<div class="col-3">
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Bookings</h4>
  
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Bookings|Add and manage bookings]]
Line 200: Line 200:
  
 
[[:category:Invoice|Invoice]]
 
[[:category:Invoice|Invoice]]
 
[[:category:Deposit_Collection|Payment gateways]]
 
 
[[:category:Deposit_Collection|Receive payments from guests]]
 
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
  
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
Line 212: Line 206:
  
 
[[Group_Bookings|Group bookings]]
 
[[Group_Bookings|Group bookings]]
 +
 +
[[Corporate_Guests|Corporate guests]]
  
 
[[:category:Reports|Reports]]
 
[[:category:Reports|Reports]]
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Guest Management</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span>  Communication</h4>
 +
 
 +
[[:Category:Messaging|Communication via BookingAutomation]]
 +
 
 +
[[:Category:Confirmation_Messages| Confirmations to guests]]
 +
 
 +
[[Host_Notifications| Notifications to hosts]]
 +
 
 +
[[Auto_Actions| Automated Email and SMS]]
 +
 
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Payments from Guests</h4>
 +
[[:category:Payments|Collect payments from guests]]
 +
 
 +
[[:category:Payments|Connect payment gateways]]
 +
 
 +
[[Stripe|Connect Stripe]]
 +
 
 +
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 +
 
 +
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
 +
 
 +
 
 +
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ > </span> Guest Management</h4>
 
[[:category:Guests|Guest database]]
 
[[:category:Guests|Guest database]]
  
Line 230: Line 250:
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> User Account</h4>
 
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|User management and multiple log-ins]]
  
Line 240: Line 260:
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Apps, Plugins, Extentions</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Apps, Plugins, Extentions</h4>
  
[[Facebook_App:_Install_the_App|Facebook app]]
+
[[:category:Wordpress|Use the Wordpress Plugin]]
  
[[:category:Wordpress|Use the Wordpress Plugin]]
+
[[:category:Apps|Other Apps and Integrations]]
  
 
[[:category:API|API]]
 
[[:category:API|API]]
 +
</div>
  
 
</div>
 
 
<div class="col-3">
 
<div class="col-3">
 
<div style="padding: 0 10px 0 10px;">
 
<div style="padding: 0 10px 0 10px;">
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ > </span> Channel Management</h4>
 
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager|How the channel manager works]]
  
Line 268: Line 287:
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Troubleshooting</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Troubleshooting</h4>
 
[[:category:Prices_and_Availability|Booking page shows no availability]]
 
[[:category:Prices_and_Availability|Booking page shows no availability]]
  
Line 293: Line 312:
 
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
 
[[AirBnB.com#Common_Errors|Error messages from Airbnb]]
  
[[:category:Booking.com#Common_Errors|Error messages from Booking.com]]
+
[[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]]
  
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
 
[[Expedia.com#Common_Errors|Error messages from Expedia]]
Line 302: Line 321:
  
  
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Developers</h4>
+
<h4 style="padding: 5px; text-align: center; border: 1px solid #019cde;border-radius: 0.8rem;"><span style=color:#019cde;“ >  </span> Developer options</h4>
 
[[:category:API|API]]
 
[[:category:API|API]]
  
Line 310: Line 329:
 
</div>
 
</div>
 
</div>
 
</div>
 +
<div style="clear: both;"></div>
 +
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" > </span> Use our  [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out how it works]].
  
<div style="clear: both;"></div>
+
 
 +
 
 +
 
 +
<div style="">
 +
Did you not find the answers to your questions?
 +
<span style="font-weight: normal;">Log into your BookingAutomation account to send a [https://manage.bookingautomation.com/control2.php support ticket] so our support team can assist you.

Latest revision as of 05:48, 5 May 2021

BookingAutomation Support Center


Support Wiki - find answers to your questions, advice and tutorials in the popular topics below or use the search function in the top right

Covid-19 - Toolbox

{{#fas:lightbulb}} For many hosts times are rough at the moment. Here we have put together a knowledge base to help you deal with the situation.

Use our referral programme to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. Find out how it works.

Did you not find the answers to your questions? Log into your BookingAutomation account to send a support ticket so our support team can assist you.