Difference between revisions of "New Features and Updates"
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'''Strong customer Authentication in the EU'''
'''Strong customer Authentication in the EU'''
Latest revision as of 09:54, 8 October 2019
Trigger Auto Actions on template variables
You can now use template variables to to generate dynamic trigger values based on the booking.
All template variables are available here. For information on how to set up Auto Actions go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS then click on HELP in the top right.
October 8th 2019
Integration with RoomPriceGenie
This seamless integration allows BookingAutomation customers to push dynamic prices from RoomPriceGenie to their own web site and to their booking channels.
Click here for more information.
October 1st 2019
Strong customer Authentication in the EU
Strong Customer Authentication (SCA) comes into effect on September 14th in Europe.
This will affect EU based businesses charging cards issued within the EU. Non EU business’s and non EU cards should not be affected by the new rules.
Bookings from OTAs:
Collecting a credit card number without SCA will no longer be a reliable means of security as the card holders bank will likely reject the transaction. Many OTAs including Booking.com and Expedia can collect guest payments at the time of booking (channel collect) with SCA. The OTA will then distribute the funds to you by bank transfer or virtual credit card so you avoid the need to deal with SCA and declined transactions. BookingAutomation can automatically process the virtual cards on the day the funds become available at Stripe and deposit them directly to your account. If you require security or prepayment but do not want the OTA to collect payment, you can accept bookings without card or deposit from the OTA and send a payment request to the guest from BookingAutomation manually or using auto actions.
You can collect a card payment with the booking using SCA. If you require additional payments from EU guests you will need to send a payment request so the guest can complete the SCA again.
Paypal and Realex will are taking care of the required functionality from their end.
If you enable ‘Strong Customer Authentication’ for Stripe in SETTINGS-> PAYMENTS -> PAYMENT GATEWAYS ->STRIPE , it enables SCA authentication for Stripe booking page payments and payment requests sent to guests.
Payment requests sent to the guest after booking are an alternative to collecting a card from an OTA as security. Information on how to set up payment requests is available here.
You can find more information about SCA on our .
September 12th 2019
Set "Extra person" and "Extra child" prices in daily prices
There are two options to set an extra person/extra child price by specifying either a positive or negative value:
- A positive value will be applied to each additional guest above the "Maximum Guests" setting for the daily price. The daily price will be available up to the number of guests the room settings allow.
- A negative value will be deducted for each guest less than the "Maximum Guests" setting for the daily price. The daily price will not be available for more than the daily price Maximum Guests value.
There are limitations for channel management which are different for each channel. Channels do not accept children prices and most channels cannot accept the extra person price. Please see the daily prices help pages and channel help pages for more information.
August 19th 2019
Create Custom Graphs and Charts
You can now also create custom graphs and charts.
Like all custom reports graphs can be added to the DASHBOARD.
Go to SETTINGS -> REPORTS -> CUSTOM REPORTS and click on HELP in the top right for further instructions.
July 30th 2019
Upgrade for Auto Actions sent to Airbnb Guests
We can now send messages via the Airbnb messaging system. This means that you and your guests will see the Auto Actions which are sent from Booking Automation in Airbnb. To use this function you need to:
1. Add a plain text version to your Auto Actions (Airbnb does not support HTML).
2. Upgrade the connection. This is how you do it:
- If you have multiple Airbnb accounts, log completely out of Airbnb.
- Log into Booking Automation. If you have connected more than one Airbnb account in Booking Automation make sure you are logged into the Booking Automation account/subaccount which is connected to the Airbnb account you are logged in.
- Go to Settings -> Channel Manager -> AirBnB.com XML -> Specific Content
- Scroll down and click the 'Airbnb additional functions' link.
- Then click the button. This will take you to Airbnb where you should log into the Airbnb account connected to your Booking Automation account.
- Accept the new permissions and you will be returned to Booking Automation
To check the upgrade worked, log into your Airbnb account and go to ACCOUNT SETTINGS -> CONNECTED APPS. Click on 'Booking Automation'. If you see 'Access and respond your messages' in the list of permissions, your upgrade worked.
July 24th 2019
Plain text option for Auto Action Emails
You have now the option to set up plain text versions for Auto Action Emails.
If you have both a HTML version and a plain text version the plain text version will be sent additionally as back-up for systems which do not support HTML.
July 19th 2019
Create properties on Booking.com from Booking Automation
Create a new Booking.com account from Booking Automation
We are beta testing our new integration with Booking.com's content API. With this new function you can:
- Onboard new properties on Booking.com directly from Booking Automation without having to enter your data in Booking.com.
- Create new Booking.com accounts directly from Booking Automation.
This help page gives more information.
Send us a support ticket if you want to use these new functions.
July 10th 2019
View and respond to reviews from Booking.com from Booking Automation
To access Booking.com reviews from your DASHBOARD unlock the DASHBOARD click on the hamburger menu then on "Extentions" and add the Booking.com Review Module.
You can also access them via SETTINGS->CHANNEL MANAGER-BOOKING.COM->REVIEWS.
June 7th 2019
Increase bookings with new Airbnb service fee options
Airbnb now offers property managers using our XML connection two structures for their service fee.
The new Host-only fee gives you full control over your end rate by removing the guest fee so guests will see a 0 service fee throughout the booking process.
June 5th 2019
VactionStay by Rakuten added to the channel manager
The 2-way interface allows you to automatically update prices and inventory to VacationStay and import bookings into BookingAutomation. To set the connection up go to SETTINGS->CHANNEL MANAGER->VACATIONSTAY. For instructions click on HELP in the top right of the page.
May 30th 2019
New menu for payment functions
We have added new payment functions and restructured the menus so all payment functions are available in SETTINGS->PAYMENTS.
May 11th 2019
Automatically report invalid cards to Booking.com
If you use  and send all credit card details to Stripe you can set in SETTINGS->CHANNEL MANAGER to automatically report invalid cards to Booking.com.
May 9th 2019
Hostelsclub added to the channel manager
The 2-way interface allows you to automatically update prices and inventory to Hostelsclub and import bookings into Booking Automation. To set the connection up go to SETTINGS->CHANNEL MANAGER->HOSTELSCLUB. For instructions click on HELP in the top right of the page.
May 7th 2019
Manage Pending Payments
Customers using Stripe can automatically collect channel collect payments with virtual cards. To use this function you will need to adjust your setting for "Channel Collect Invoice" in SETTINGS->CHANNEL MANAGER to "Charges and Pending Payments" and adjust your set "Virtual Cards" = Yes on the channel pages of the channels which supply virtual cards i.E. SETTINGS->CHANNEL MANAGER->BOOKING.COM.
Pending payments can also be scheduled manually.
For more information see the help page for bookings.
April 25th 2019
Send WhatsApp messages to Guests
Click on the green icon next to the phone number in the "Summary" tab of the booking to send a WhatsApp message to guests.
April 23rd 2019
Multi Room Bookings across properties
When you click on "Add Booking" and then on "Price Check" and select "All" properties you can now add rooms from different properties to the cart.
April 8th 2019
Enhance the booking display in the CALENDAR with icons
This help page explains how to add icons to the bookings in the CALENDAR: https://www.bookingautomation.com/wiki/index.php/Category:Bookings#Info
March 12th 2019
Company and State
Company and State have been added to the standard booking questions.
March 11th 2019
New template variables
We have added a range of useful new template variables:
[DAYSTOCHECKIN] - number of days until Check-in
[PERMITID] - the permit ID
[OFFERNAME1] - offer name for this booked room only
For group bookings: [BOOKGROUPROOMLIST], BOOKGROUPROOMLISTTOTAL], [BOOKGROUPROOMLISTCHARGETOTAL], [BOOKGROUPNAMELISTCHARGETOTAL] , [BOOKGROUPUNITLISTCHARGETOTAL], [BOOKGROUPUNITLIST], [BOOKGROUPUNITLISTTOTAL], [GROUPNOTE]
See all template variables here.
March 9th 2019
Where you see this a copy Icon you can click and then copy the value of this setting to other rooms or properties.
March 2nd 2019
Manage Booking.com promotions directly in Booking Automation
Promotions can set up, viewed and changed in SETTINGS-CHANNEL MANAGER-BOOKING-COM-PROMOTIONS.
February 22nd 2019
We have just launched a new integration with MailChimp the probably most popular email marketing service available today.
Go to SETTINGS->APPS & INTEGRATIONS->MAILCHIMP to set up your integration. Booking Automation will start to populate your mailing list with your guests, ready for your next newsletter.
January 24th 2019
Due to scheduled maintenance Booking Automation will be unavailable for 5-10 minutes on 30th of January between 3am and 5am GMT to perform important updates.
January 23rd 2019
Add multiple guests for bookings
In the "Guests" tab of the booking you can now add additional guests and remove guests.
January 22nd 2019
Prices for different occupancies to Google Hotel Ads
Prices for 1, 3, 4 , 6 and 8 guest will now also be send if they are defined. Please note that a 2 person price is still compulsory. If no 2 person price is supplied the room will send as unavailable.
January 21st 2019
Booking.com Reservations Degradation - Resolved
Booking.com reported technical issues sending some XML booking notifications to partners on the 7th and 8th Jan.
The issue is reportedly now resolved.</p> f any bookings have still not imported, please contact us via support ticket with the Booking number and we will request a resend.
If these issues have resulted in an overbooking or any other loss, please contact Booking.com support and reference the Degraded performance of reservation retrieval issues from the 7th or 8th January.
January 9th 2019
Prices for different occupancies and different length of stay via Airbnb XML
You can now send prices for different occupancies and different length of stay to Airbnb. If you want do use this option please go to SETTINGS-CHANNEL MANAGER-AIRBNB XML- SPECIFIC CONTENT and change the setting for "Price Strategy" to "Per Occupancy Pricing. Please read the information under "Prices" on the Airbnb help page before you change the setting.
January 2nd 2019
Company and State added to booking questions
Happy New Year!
If you want to ask your guests for their "Company" and / or "State" you can do this now using a "Standard Question" which you can activate in SETTINGS-PROPERTIES-BOOKING QUESTIONS.
December 31st 2018
Integrate with myriads of apps and services via Integromat
Thanks to our new integration with Integromat, the most advanced online automation platform, you have now have unlimited access to myriads of apps and services.
The seamless integration allows you to connect your favourite tools with a few clicks to Booking Automation. Available connections include popular accounting software like Xero and Quickbooks, Twilio, Google services, CRM systems like Salesforce, Zoho as well as Slack and Zapier.
You can set the connection up in SETTINGS-APPS AND INTEGRATIONS-INTEGROMAT. For instructions click on HELP in the top right of the page.
December 19th 2018
Connect Guest Experience Tools
December 14th 2018
Automatically assign invoice numbers
If you want to automatically assign invoice numbers you can set up an Auto Action in SETTINGS-GUEST MANAGEMENT-AUTO ACTIONS. These instructions explain how to do this.
December 12th 2018
New Booking Page Check-out Screen
We have modernized the look of the check out screen and added new features.
- Upsell items can show a picture, a headline and a descriptive text. To add or change extras go to SETTINGS -> PROPERTIES -> UPSELL ITEMS
- Modern look and better mobile support.
If you want to use the new version of the check out page, change SETTINGS -> BOOKING PAGE "Check-out Page Version" = Responsive.
December 3rd 2018
Google Maps on the Booking page now need an API key
Google has changed their licensing for using a Google Map. The optional map on your booking page now requires a Google maps API key and will not work without one. There is a free quota per month for each API key but you do have to sign up for a free plan and you have to enter your credit card details.
You will need a Google Account in order to get your API key via this link.
Once you have your maps API key you can enter it into the Booking Automation at SETTINGS -> BOOKING PAGE ->DEVELOPER. Your map should then work.
November 24th 2018
Upgrade your Airbnb XML Connections
Upgrade your Airbnb XML Connections
Airbnb has now implemented additional availability check at the very last step of the guest booking process, when the guest enters their payment method.
Normally availability check is performed when the guest first clicks the 'book' button. Airbnb does not limit the time they give a guest to complete the booking so it is possible the room can become unavailable before the guest completes the booking.By upgrading your Airbnb connection, both checks will be performed. The upgrade requires granting BA permission to accept or reject reservations in your Airbnb account.
How to upgrade:
- 1. If you have multiple Airbnb accounts, logout of Airbnb completely
- 2. Log into Booking Automation. If you are connected to multiple Airbnb account on BA, make sure you are logged into the BA account/subaccount which is connected to the Airbnb account you will login.
- 3. Go to Settings > Channel Manager > AirBnB.com XML > Specific Content > Airbb Additional functions
- 4.Then click the 'activate' button. This will take you to Airbnb where you should log into the Airbnb account connected to your BA account.
- 5. Accept the new permissions and you will be returned to BA
To check the upgrade worked, log into your Airbnb account and go to ACCOUNT SETTINGS -> CONNECTED APPS. Click on "BA". If you see "Accept and decline reservations" in the list of permissions, your upgrade worked and a final check of availability will now be made at the end of every booking process.
Nov 7th 2018
Ctrip certifies 2- way XML integration with BookingAutomation
We are pleased to announce that Chinas leading OTA Ctrip partnered with BookingAutomation to offer XML connectivity. The new 2-way interface allows to automatically update their prices and inventory to Ctrip and import bookings into BookingAutomation in real time.
To set a connection up go to SETTINGS > CHANNEL MANAGER >CTRIP. For instructions click on HELP in the top right menu of this page.
August 4th 2017
Enhanced Daily Price Functions
Each room type can now have up to 10 daily prices. Each daily price can have occupancy and min stay rules and individual mapping to channels.
Daily prices can now be linked with offsets so adjusting the base price will auto update all the linked prices.
The new settings are available at SETTINGS > PROPERTIES > ROOMS > DAILY PRICES
July 13th 2017
Adjust Inventory sent to Channels
The menu SETTINGS -> CHANNEL MANAGER -> CHANNEL INVENTORY allows you to set the maximum number of bookings per date from selected channels.
You can close the room to new bookings or set a limit on the number of bookings you will accept.
For detailed instructions how to use this function click on HELP (top right menu) of the SETTINGS ->CHANNEL MANAGER-> CHANNEL INVENTORY page.
June 23rd 2017
New Booking Widgets
The new widget designer makes it easy to create custom booking widgets for your web sites. Key features are:
- widgets for individual properties, individual rooms or multiple properties
- booking strips, booking boxes
- availability calendars for one or multiple months
- over 30 languages
- fully customisable
Visit our web site to see some of the almost unlimited options.
The new widget designer is available at [https://manage.bookingautomation.com/control2.php?pagetype=widget SETTINGS ->BOOKING PAGE-> BOOKING WIDGETS. For instructions please use the context help (? icons) and click on HELP (top right menu) of the page.
June 7th 2017
Booking Grid with drag and drop function
In the BOOKINGS menu you can now choose from three views. The new Booking Grid view shows all bookings and rooms in a grid. You can easily drag and drop bookings to move to a new room.
May 30th 2017
Price Export to Wimdu
We have upgraded our Wimdu.com connection to now send a room price and minimum stay for every date. The data is sent via the existing iCal connection so if you are using Wimdu all you need to do is enable prices.
To enable Wimdu prices go to SETTINGS -> CHANNEL MANAGER -> WIMDU and tick "Prices" and save.
May 12th 2017
XML Interface with HomeAway Group
Property managers with five or more listings can use the XML connection for mayor HomeAway sites such as VRBO.com, abritel.fr, aluguetemporada.com.br, fewo-direkt.de, homdelidays, ownersdirect.co.uk, vacationrentals.com.
The connection needs to be requested from HomeAway. If HomeAway allows XML use you will be able to automatically update listings, prices and availability directly from BookingAutomation.
If you are interested please follow these instructions.
As an alternative to the XML interface we still offer the iCal based connection which can synchronise availability and bookings.
April 24th 2017
Two-Way Interface with Ostrovok now live
BookingAutomation connects to Ostrovok.ru Russia’s leading and fastest growing online hotel booking channel. The interface allows you to send real-time rates and availability to Ostrovok and have bookings automatically delivered to BookingAutomation.
For detailed set up instructions see the Ostrovok help page.
April 4th 2017
New Booking import for Tripadvisor Vactation Rentals (Flipkey and Holidaylettings)
Tripadvisor now provides an export calendar which BookingAutomation can read to import bookings.
The iCal booking import can be setup in SETTINGS->CHANNEL MANAGER->FLIPKEY. It will work for any Tripadvisor account that provides an export calendar.
This iCal booking import replaces the Holidaylettings email import which is now obsolete. If you are using the Holidaylettings email import, please switch to the iCal method.
March 25th 2017
Invoices for corporate clients or agencies
By default every booking (or group booking) has one invoice. A new function allows you to assign some or all of the invoice items to a specific invoicee or create multiple invoices per booking. For example:
- Agents make bookings and pay for accommodation and guests pay for any extra items
- Companies making bookings and pay for bookings for employees
- Guests making multiple and or repeat bookings.
March 15th 2017
Full Two-Way XML connection with Airbnb
We proudly announce that Airbnb has chosen BookingAutomation as interface partner.
February 13th 2017
Show features on your booking page
The responsive booking page can now show property and/or room features. Room features can be entered in SETTINGS->ROOMS->SETUP property features can be added in SETTINGS->PROPERTIES->DESCRIPTIONS.
To show the features you will need to activate the new features module in SETTINGS->BOOKING PAGE->PAGE DESIGN->LAYOUT.
January 27th 2017
Connection with BookingSuite Rate Manager by Booking.com
BookingAutomation and BookingSuite worked together to develop a two-way interface between BookingAutomation and BookingSuite’s revenue management solution RateManager.
Any pricing changes made within RateManager are instantly pushed to BookingAutomation. More information
January 5th 2017
Price Check added to "Add Bookings"
When you click on "Add Booking" you will now see a button "Price Check". When you click on it you can
- see a list of all available rooms
- also see unavailable rooms if you tick "Show unavailable"
- see how the price/availability is calculated by clicking on the "Calculate" button
- book a single room
- book unavailable rooms or multiple rooms in one property by selecting the rooms and clicking on "Book Selected"
December 22nd 2016
Integration with Kashflow accounting software
For more information click here.
Click here to get a Kashflow account.
October 17th 2016
New dashboard available
Fully customisable - choose which content to display, where to display it, move and re-size of each component.
- Components include booking reports with customisable columns, graphs, statistics, custom reports, notes and potential issues.
- The quick check-in and check-out function allows guest check-in and check-out directly from the dashboard.
- A housekeeping component makes housekeeping and room management easy.
- Up to four different dashboards per account.
Click on the "Try" link to load the new dashboard. For more information visit the Dashboard help page.
Click on the the menu icon (right side of screen) to customise the new dashboard or return to the original dashboard. More information
October 12th 2016
New Functions Button
The new FUNCTIONS button in the top left menu of the control panel opens a page with links to the menu pages for key features and functions.
October 6th 2016
Integration with PriceLabs
This seamless integration allows BookingAutomation customers to push PriceLabs data-driven pricing to their own web site and to their booking channels.
PriceLabs algorithm uses data from multiple sources such as occupancy, weather, tourist demand, special events, and historical booking trends to calculate nightly rates that can improve occupancy and and revenue. For more information click here
September 23rd 2016
Interface with trivago is live
The interface with trivago Direct Connect allows hotels to advertise their rates and run cost-per-click (CPC) marketing campaigns on trivago. For activation and set up instructions go to SETTINGS->CHANNEL MANAGER -> TRIVAGO. Click here for more information.
August 22nd 2016
Deposit Payment Options Update
We have modernized the deposit payment page with an accordion system to better support multiple payment gateways.
Each payment gateway can have it's own title and text instruction. New options for "Offline Payment", "Credit Card" and "Custom Payment Gateway" are also available.
If you are using deposit collection on your booking page we recommend you check the new display format, especially if you:
- allow more than one payment option
- have offline payment (custom instruction) activated
- have applied custom CSS to the page
For more information visit the help page for Deposit Collection.
August 15th 2016
New Room Management functions
You can now generate a report which also contains the notes about a unit and set up an Auto Action which automatically changes the status of a room when a guest arrives or departs. See this help page for more information.
August 11th 2016
Use externally hosted pictures on your booking page
Instead of or additionally to pictures uploaded to BookingAutomation you can now also use externally hosted pictures. External pictures have to be hosted securely (HTTPS not HTTP). The menu is available in SETTINGS->BOOKING PAGE->PICTURES->EXTERNAL. For more information have a look here.
Aug 5th 2016
Upgrade for Custom Reports
A range of new options have been added to the custom reports. When you go to REPORTS->CUSTOM REPORTS you will these new options in the list of "Available Columns".
- "Upsell Items" - this allows you to generate reports for one or multiple upesell items which you have set up in SETTINGS->PROPERTIES->UPSELL ITEMS.
- "Extra Invoice Items" - this allows you to generate reports for one or multiple extras which you have set up in SETTINGS->GUEST MANAGEMENT->INVOICES.
- "Invoice Status Values" - this allows you to generate reports for the "Status" you have entered in the "Charges and Payments" tab of the booking.
June 14th 2016
Search function for manually added bookings
When you manually add a booking you can now search for repeat guests. The search looks for matches in the guest database. A click on the guest will enter the information from the guest database into the booking.
This function is available in the Price Wizard. If you are not using the Price Wizard you can activate it by changing the setting for "Add New Bookings" in SETTINGS->ACCOUNT->PREFERENCES.
May 2nd 2016
Upgrade for the Facebook APP
The Facebook App can now also display the multi property booking page.
Unfortunately Facebook does currently not show custom tabs on mobile. We suggest you add a "Book Now" Call-to-Action button which will also display on mobile devices.
For more information have a look here.
April 25th 2016
New "Info" Tab for Bookings
The new "Info" tab show a summary of the booking information and if the booking comes from a channel important channel information.
You can quickly add "Info Codes" from a pre set list or manual notes. These info codes can be used in custom reports to show or hide selected bookings.
The tab is fully customisable or can be hidden. For more information have a look here.
Report invalid credit cards and no-shows to Booking.com
You can not report invalid cards and no-shows directly from the "Details" tab of the booking.
April 8th 2016
When you look a the CALENDAR you will see that we have added a "Status" option for all units. This allows you to set a status for each unit and/or add a note. The status pre sets can be customised so you can use your own criteria to mark a unit. See this help page for more information.
March 22nd 2016
Upgrades to bookings
1. Additional functions for all bookings:
- All upsell items be selected as from a drop down list in the “Charges and Payments” tab.
- Those of you who work with sub accounts will now also see all auto actions set up in the sub account as manual auto actions in the “Mail” tab.
- When you split a booking you and now choose to copy or not copy charges.
2. Manually added bookings:
- You can now select each which offer should apply.
- You can create "internal" prices which are only available in the control panel but not for online bookings. This tutorial explains how to create internal prices.
March 11th 2016
Hostelbookers interface live now
We can now sync with your Hostebookers listing. If you are already connected to Hostelworld there is nothing else you need to do. For a new connection go to SETTINGS->CHANNEL MANAGER->HOSTELBOOKERS. For instructions click on HELP.
New Group Booking Functions
You can now perform bulk changes on group bookings. For more information see help page.
February 13th 2016
Display of last booked date
We have added a new setting to change the display. When you go to SETTINGS->ACCOUNT->PREFERENCES you can change "Show Booking End Date" to "Check-out".
February 9th 2016
FLIPKEY - Important Upgrade information ACTION REQUIRED
We have received confirmation from Flipkey that they will make their XML available to us to update their calendar for Flipkey customers with 5 or more bookings.
The XML only allows calendar updates. We are planning to introduce a method of parsing booking emails to import Flipkey bookings in the near future.
January 15th 2016
Additional Template Variables
We have added a number of new template variables amongst them smart mathematical template variables and template variables to create custom date formats. For a complete list click here.
January 13th 2016
BookingAutomation has been appointed Preferred IT Provider status with Booking.com
We are very proud of this recognition of the quality of our services. Amongst the criteria Booking.com measure are performance, reliability and quality of the interface as well as agility, flexibility and the ability to adapt to innovations.
January 4th 2016
Responsive Booking Page Beta Test
We have created a new responsive booking page which is more mobile friendly. The use of modules allows you to control the screen position and hide specific items from the mobile view to keep it clean and uncluttered. This demo page shows a few of the many options.
If you want to give it a go please see these instructions. Please note that if you change to the new “Responsive” design your live booking page will immediately change. You can always change back to your original booking page at any time.
Dec 21st 2015
Synchronisation with Hotelbeds
BookingAutomation now integrates with Hotelbeds. For more information see the Hotelbeds help page.
December 1st 2015
Assign unique consecutive invoice numbers
You can now assign a unique consecutive invoice number for each booking by clicking on "Assign Invoice Number" in the "Invoice" tab of the booking. Invoice numbers are generated per account or sub account. The default starting number is 1 and it will increment with each assingment. The starting number can be changed at SETTINGS->ACCOUNT->PREFERENCES "Next Invoice Number". The invoice number can be displayed or printed with the template variable [INVOICENUMBER].
Nov 21st 2015
Channel Management with Homeaway/VBRO
A specially constructed Ical based connection can now keep Homeaway/VBRO calendars synchronised. For more information please see the Homeaway/VBRO Ical help page .
Nov 3rd 2015
Use Auto Actions to trigger SMS messages
A newly added function allows to trigger SMS messages to a fixed phone number. To set this up go to SETTINGS->GUEST MANAGEMENT->AUTO ACTIONS.
Oktober 6th 2015
The newly added yield optimiser can adjust prices up or down based on remaining availability and time to arrival. For more information go to SETTINGS->YIELD OPTIMISER and the yield optimiser help page.
September 29th 2015
Smart template variables are now available to auto convert the values from the booking into another currency.
August 26th 2015
TripConnect Instant Booking now available
BookingAutomation is now certified as a TripConnect™ Premium Partner. All BookingAutomation users who are eligible can now accept direct booking from TripAdvisor using using TripConnect™ Instant Booking. For more information please see these instructions.
August 18th 2015
Channel Manager Updates up to 2 Years in Advance
The channel manager can now update up to two years of data on channels which support this.
June 23th 2015
New Channel Management Connections with 9flats and Housetrip
June 12th 2015
New Group Booking Functions
Bookings can now be easily grouped together to create a combined invoice. The new functions are on the "Invoice" tab of the bookings pop up window. For more information please check this help page.
June 1st 2015
Control Panel gets a facelift
We have redesigned the control panel to make it easier for you to use:
- The blue bar at the top of each page contains links to all help functions.
- An "Add Booking" button and a search field will shortly be available on the top right of every page.
- Buttons now have colors and icons indicating which actions they perform.
- REPORTS can now be accessed directly from the top menu. The "Reports" menu in SETTINGS has been removed.
May 20th 2015
Automatically Recalculate Price and Auto Populate Invoice Description
Two new functions have been added to the "Invoice" tab of bookings:
- The "Recalculate Price and Charges" button allows you to recalculate the price after you have made changes in the booking (for example changed dates).
- Template variables can now be used to insert information from the booking into the invoice description. To customise your description go to SETTINGS->GUEST MANAGEMENT->INVOICE" Invoice Description". If left blank the default description will be the room name followed by check-in and check-out dates.
April 20th 2015
Split Bookings for multiple rooms
The new "Split" function in the invoice tab of a booking can be used to split a booking for multiple rooms into separate bookings so each can be assigned to an individual room. All split bookings will be linked so they can be easily managed.
April 17th 2015
New Override functions in the CALENDAR
Use the daily override function in the control panel CALENDAR to disallow arrivals and/or departures on specific days without closing the room to guests staying through. For more information please see the help page for the CALENDAR.
March 20th 2015
Upgrade Price Check Tool
If you can not work out where a price is coming from or why no price is displayed the "Price Check Tool" will show you the prices and rules which apply to a certain booking condition. Links to open the tool are available on the RATES, CALENDAR and SUPPORT pages.
March 11th 2015
The new setting "Prices per" allows you to create rates for weeks, month or other periods. Have a look here for instructions. Jan 19th 2015
A new setting has been added to the rates. If you set "Strategy" = "Do not Allow Any other Rates" this rate will override any other rates. This allows you to quickly adjust your rates for certain periods.
Jan 12th 2015
Atraveo added to the Channel Manager
Happy to announce the latest addition to the channel manager. To connect go to SETTINGS->CHANNEL MANAGER->ATRAVEO.
Dec 18th 2014
The newly added Guest Database lets you to not only view a guests previous and upcoming bookings but also store additional information, preferences and add bookings using the guests data. Click on GUESTS to use the functions.
December 10th 2014
You might have read about security issues around phishing in the hospitality industry.
Criminals are gaining access to guest data and using it to contact the guests asking for full payment in advance. The guest thinks it is the hotel and transfers the money to the criminal.
All the criminal needs is the email address or contact information for the guest. Read here how criminals are gaining access to guest data and how you can protect yourself.
December 10th 2014
Tripadvisor Review Express now available
Automatically upload your booking contacts to Tripadvisor and Tripadvisor will contact your guest asking for a review of their stay a few days after check-out. You can cancel a review request being sent to any guest up to and including check-out day. Opt in to the service in the menu SETTINGS->CHANNEL MANAGER-> TRIPADVISOR. For more information please use the setup instructions.
November 18th 2014
You can now create and store custom reports at the menu SETTINGS->REPORTS->CUSTOM REPORTS.
October 1st 2014
If your prices include VAT you can now generate invoices showing how much VAT is included. The default VAT can be set in SETTINGS->PROPERTIES->BOOKING RULES. The template variable for a VAT invoice is [INVOICETABLEVAT].
September 11th 2014
Norwegian and Slowenian added to the booking page
The multi language function can be activated in SETTINGS-> ACCOUNT-> LANGUAGES
September 5th 2014
Mobile Friendly Control Panel
After you logged in today you might have noticed the control panel looks slighly different. The reason is improved mobile use. We will keep working on this and keep you posted on the upgrades.
August 20th 2014
Upgrade to Booking Page Logs
The booking page logs have been upgraded showing more detail on the activities on your booking page. The new "Export" function lets you download the data so you can analyse the data further.
August 5th 2014
Resend Booking Confirmation
The booking confirmation to guests is now listed in the "Mail" tab of the booking. You can see when it was sent and resend it if required. This function is available for all bookings.
July 9th 2014
Customise Host Notifications
You can customise the host notification now. In SETTINGS->ACCOUNT->HOST NOTIFICATIONS you will now have a field where you can use template variables to add more information to the notification Email.
July 6th 2014
Accept Bitcoins We can offer you two new options to collect deposits:
- Accept Bitcoin
- Add a custom payment link to ask for a cheque or bank transfer
The new functions are available in SETTINGS-> PROPERTIES-> DEPOSIT COLLECTION
June 18th 2014
Major Upgrades to the CALENDAR
You might have already noticed that we have added new functions to the CALENDAR:
- Min Stay: Set a minimum stay
- Price Mulitplier: Adjust all rates by a percentage
- Occupancy per property
Have a look here for a complete overview on all the functions (view and add bookings, view rates, block out dates, add notes).
Danish added to the booking page
The multi language function can be activated in SETTINGS-> ACCOUNT-> LANGUAGES
June 16h 2014
Stripe added Payment Processing Options
With Stripe we are offering another option to collect deposit payments. Stripe allows you to collect outstanding amounts. Once a payment is successfully collected further charges can be made to the customer's card via Stripe. The menu for this is available on the Booking -> Invoice Tab.
June 4th 2014
More Options to Quickly Adjust Prices
When you go to the CALENDAR you will see two new options:
Minimum Stay: Sets a minimum number of nights stay for bookings which include a stay on this night. This minimum stay value cannot be lower than that set for the room. When left empty the minimum stay set for the room will be applied.
Price Mulitplier: Applies between 50% and 250% to all prices on this day. The adjustment will affect both your booking page and channel management prices.
May 23rd 2014
Enquiry Form Widget
We have created a new widget which allows you to embed an enquiry form into your web site. It gives guests the option to send you a message with their booking request. The new widget is available in SETTINGS->BOOKING WIDGETS->ENQUIRY FORM.
May 9th 2014
holidaylettings.co.uk now connected
Happy to announce the latest addition to the channel manager.
May 1st 2014
Add New Booking Wizard
We have made adding a manual booking more comfortable. The new functionality lets you auto insert rates and add extras and calculates the price based on your rates and booking rules.
Guest Registration Form
A new template has been added which lets you print a booking with custom information. The default is a guest registration form but you can change it to suit your needs. Customisation can be done in SETTING->GUEST MANAGEMENT-> BOOKING TEMPLATES. Forms can be printed directly from the booking.
Hide Unavailable Rooms or set Room Order on your Booking Page
The new setting is available in SETTINGS->BOOKING PAGE->PAGE DESIGN "Room Order".
April 25th 2014
New option for template Emails
When you open a template Email (SETTINGS-> GUEST MANAGEMENT -> EMAIL TEMPLATES ) you will see two new settings: "Send to Guest" and "Cc Email Address". These allow you for example to create templates to send:
- to guests cc staff
- to staff or third parties only
April 16th 2014
With the "Gap Filler" rate strategy you can create a special rate which is only allowed if less than a certain number of consecutive nights have availability. This allows you to accept bookings for less nights than your normal minimum stay when you have gaps. More information
April 15th 2014
Finnish, Russian and Swedish added to the booking page
The booking page is now available in 15 languages. The multi language function can be activated in SETTINGS-> ACCOUNT-> LANGUAGES
March 14h 2014
Allow Enquiries when Your Booking Page Shows no Availabiilty
If you enable "Allow Enquiries" in a rate the booking page will show a link to an with the text "Enquire" linking to a form instead of --- . The enquiry form will only be available between the start and end dates of this rate and if no price can be found but the room is not fully booked. To give you maximum control the new function can be activated per rate.
You can set a custom text to display before the entry fields in SETTINGS-> BOOKING PAGE -> CONTENT.
To see an example have a look at our demo page.
March 10th 2014
New Functions for Email Templates
Many of you are use template Emails to send out payment requests. To make this more comfortable we have added the option to the invoice balance.
Feb 26th 2014
Hostelworld has been Added to the Channel Manager
You can now sync your rates and availability with Hostelworld.
Feb 20th 2014
Booking Information can be Added to iCal Export
The "Help" in SETTINGS-> CHANNEL MANAGER -> iCAL Export explains how to set it up.
Daily Price Import and Export added to API
The API can now also import and export daily prices (not rates). To access the API go to https://www.manage.BookingAutomation.com/api/
Tablet Hotels has been added to the Channel Manager
Tablet Hotels is now channel management partner. The two way connectivity will keep your rates and inventory synchronised.
Jan 10th 2014
Budgetplaces hast been added to the Channel Manager
Budgetplaces experts for 1, 2 & 3 star hotels, hostels, apartments and bed & breakfasts worldwide is our latest channel management partner. The two way connectivity will keep your rates and inventory synchronised.
Dec 11th 2013
Display Average Prices per Night and/or Prices per Person
Two new settings in SETTINGS -> BOOKING PAGE -> DESIGN allow you to choose between a price display per room or (NEW) per person and show the summary as the total or als (NEW) average price per night.
Nov. 25, 2013
Improved Discount Codes
We have just released the upgrade for the discount codes. You set the code in SETTINGS -> PROPERTIES -> DISCOUNT CODES. When you open a RATE and go to the tab "Discounts" you have now the option to deselect discount codes for this rate. This allows you to apply discount codes only to booking which fulfill certain conditions.
Nov. 07, 2013
TripConnect - BookingAutomation is "Premium Commited" partner
We have a working API with TripConnect and we on their list of "Premium Commited" partners. We can connect our users on an opt-in basis.
Your information will only be sent to Tripadvisor if you give us permission to do so. To enable the connection go to SETTINGS -> CHANNEL MANAGER -> TRIP CONNECT enter your Tripadvisor Business Account Number and tick the rooms you want to send.
- Please make sure your complete "LOCATION and CONTACT" information is entered in SETTINGS -> PROPERTIES -> DESCRIPTION.
- The currency send to TripConnect is defined in SETTINGS -> PROPERTIES -> DEPOSIT COLLECTION
If you have trouble finding us on Tripadvisor look for "BookingAutomation Systems". If you have any problems please get in touch with your Tripadvisor rep and let us know.
Oct. 25, 2013
New Feature: Same Day Booking Cut off
The new feature allows you to set up to which time you accept bookings for the same day. To use this feature go to SETTINGS -> BOOKING RULES. The setting will make your rooms unavailable for online booking after this time if check-in is today.
It works in conjunction with your account timezone as set in ACCOUNT settings.
The availability cut off will be sent to channels via the channel manager but depending on the channel there may be some delay before it is effective.
Oct. 24, 2013
New Options for your Booking Page
We have added new options to customise your booking page. You can define the content you display and choose from:
- show an availability calendar for each room or unit
- keep it simple - just pictures, description and price
- display a full price table - if you want to add rack rates
Look here for a tutorial.
Sept. 30, 2013
Import bookings from iCal
The new iCal import allows you s to import bookings or block dates into the online booking system using an external iCal or google calendar.
Sept 27, 2013
Our new Setup Wizards are designed to help setting up and customising the system. Click here or use the link on the SUPPORT page.
Sept 12, 2013
BookingAutomation is TripConnect Premium Partner
We have been announced as TripConnect Premium partner for TripAdvisor’s new platform. TripConnect will be a new way for hotels and B&Bs to generate incremental bookings by participating in Hotel Price Comparison and self-managing their online advertising campaigns using TripConnect’s unique bid management platform. The service will start in September. If you are interested in connection send us a message via SUPPORT.
Aug 30, 2013
There are new functions for template emails. Mails can be created for bookings and set for manual or automatic sending. The mails are created in the guest management menu and can be sent from the mail tab of each booking.
Aug 21, 2013
Booking Change Log
Changes to bookings can be viewed on the LOG tab of each booking. The old and new values and the time of the change are shown.
Jul 28, 2013
Change Default Text
You can exchange any of the default text on the booking page e.g. change "Check-in" to "Arrival". The new setting is in SETTINGS -> BOOKING PAGE -> DEVELOPERS "Custom Text"
Jul 24, 2013
We have added a diary function to the calendar view within the control panel.
To add a diary entry click on any day/date displayed on the property name line, for example "Wed 10". A text area will pop up and your notes will be saved to that property and date. An icon will appear with the date to indicate there is a diary entry and you can view it by hovering the mouse over the date. Clicking will allow you to edit the text, to remove it completely simply delete the text and save.
Jul 08, 2013
Flag Bookings with Text and Colour
Each booking has a Flag text and a Flag colour. These can be used to quickly draw attention to bookings with a special status.
The text and colour can be entered on the edit booking pop-up window.
We have now added a flag selector which can be pre-populated with your own text and colour combinations to make setting the Flag an easy one step process.
Create your own preset flag options at SETTINGS -> ACCOUNT -> PREFERENCES. Add one option per line and an optional colour code after a comma.The colour code is the same 6 character HTML code the colour selector creates for any colour (without the #). A google for "HTML COLOR CODE" will return lots of colour code examples.
Jul 08, 2013
New option for children
In SETTINGS >> PROPERTIES -> ROOMS -> SETUP you can set the number of children to "None", this will make the room un-bookable if any children are selected. If you set the number of children to "Dont Ask", children will be allowed at the adult price.
Jul 08, 2013
New Payment Processing Options
The system now integrates with leading payment gateways. Authorize.Net and Paymill can be used to collect credit card payments from guests. Alteratively hosts can securly collect credit card details and charge outside the system or use PayPal.
Juli 2nd 2013
Wordpress Plugin 1.1
The plugin has been updated. New settings allow easy customisation to fit booking widgets or availability calenders seamlessly into any website or blog.
June 30th 2013
Mobile friendly Booking Page
The new booking page is now adaptive/responsive. On mobiles it will automatically open in a mobile view.
May 26th 2013
Travelocity, Lastminute.com and Zuji have been added to the Channel Manager
Travelocity, one of the worlds leading online travel sites has certified BookingAutomation.com as channel partner. BookingAutomation´s channel manager now offers a two way connectivity to Travelocity, Lastminute.com and Zuji.
May 15th 2013
New Booking Page
The completely new designed booking page offers new features including
- option to book multiple rooms
- offer rooms at different prices
- fully customisable booking confirmations
- improved multi language options
March 30th 2013
Relaunch Control Panel
The control panel has been completely redisigned. The responsive design makes it easier to manage bookings and inventory from tablets and mobile devices.
Both systems will keep running but future development will be done in the new system only. To change between systems:
-In the old control panel go to ADMIN -> OWNER and change the setting to "New control panel" then SAVE -In the new control panel go to SETTINGS-> ACCOUNT -> PREFERENCES and change the setting to "Old control panel" then SAVE
There is a "Quick Tour" for the new control panel which might help you to get familiar with it. You can activate it in SUPPORT clicking on "Quick Tour"
Feb 25th 2013
Google Calendar Sync
See your booking calendar on your Google calendar. Works on your PC, mobile, tablet and in any ical format calendar program.
Dec 14th 2012
We have created a plugin for WordPress sites to show your booking page and booking widgets directly in your WordPress pages. The plugin allows you to embed the complete secure booking form or add small widgets to your pages. You can see an example in our blog.
Oct 25th 2012
For the developers and hobby programmers out there we now have a public API to download your bookings. Booking and the related invoice information is available in XML format. XML is a standard data format which can be opened by MS excel and many other programs. The XML fields are self explanatory.
You can manually enter your username, password and optional date fields and save the resulting XML file to your computer.
It is also possible to automate the process by using a program to post the fields and parse the result.
May 01, 2012