Difference between revisions of "Questions and Answers"

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With Booking Automation you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms set up plus fees for the services which are used.  
 
With Booking Automation you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms set up plus fees for the services which are used.  
  
You can  find detailed information and a [http://manage.bookingautomation.com/pricing.html calculator] on our website to calculate the monthly fee for your set up.
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You can  find detailed information and a [https://www.bookingautomation.com/price/ calculator] on our website to calculate the monthly fee for your set up.
  
 
'''Where can I see my fees?'
 
'''Where can I see my fees?'

Revision as of 19:16, 12 July 2019

BookingAutomation is a powerful online booking engines for your own website property management and optional channel management.

Bookings

BookingAutomation shows real-time availability. Bookings can be instant (auto confirmed) or on request (manually confirmed or declined). Bookings can be changed or moved to another room if required.

Cancellations

You can give guests the option to view and cancel bookings but not change them.

Information

You can set which information your require the guest to enter when they make a booking.

Channel Manager

We have a two way XML connection with mayor booking channels so BookingAutomation.com can export inventory and prices and import bookings and modifications to bookings. To some channels we can also send pictures and descriptions. The capabilities of the connection depend on the channel. You can find details for each connected channel here.

This page explains in detail how the channel manager works.

If required you can set different rates for your own website and booking channel(s).

Currencies

Can I use multiple currencies in Booking Automation?

You can set the system to use one master currency.

If you are using multiple properties you can set a different currency for each.

The new responsive version of the booking page allows you to use a currency converter.

We currently use live data from the openexchangerates.org for currency conversion.

What if the Booking Channel use a different currency than my currency, can I convert the currency in Booking Automation?

When you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency.

In which currency can I pay for my Booking Automation account?

Your account fees are billed in $ but you can pay in any major currency according to the current exchange rate.

Payment Collection and Payment Gateways

Can I collect payments from my Guests?

You can use BookingAutomation to receive deposit payments with the booking or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the BookingAutomation system. BookingAutomation does not handle money. All payments go directly into your account with the payment gateway.

To use this service you will need an account with the payment gateway you want to use.

All the payment gateways we connect to are fully PCI DSS compliant.

Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account.

BookingAutomation is not involved in deposit collections for bookings from booking channels. Each booking channel handles them according to their rules/your account settings.

If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.


Can I send a payment request to my guests?

Yes, you can setup an automated email to your guests requesting payment for their bookings.

What happens if the Customer Credit Card is rejected?

If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.

If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.

If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.

For other channels you will need to contact them and report the card as invalid.

If the booking is in the future, then the invalid credit card details will be stored in Booking Automation.

Documentation

Is there documentation in Booking Automation?

The start page of the support wiki has links to many common questions: https://www.bookingautomation.com/wiki/Main_Page

There is also a search function which can be used to search for other topics.

When you click on the FUNCTIONS button in the top left you will find links to commonly used functions.

Booking Automation has setup wizards: https:/manage.bookingautomation.com/wizard/index.php?lang=en

They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps.

There are also tutorials and videos showing you how to do the set up: https://www.bookingautomation.com/wiki/Videos

Email Address

How can I change my email address?

You can change your Administrator Email Address by going to SETTINGS -> ACCOUNT -> ACCOUNT ACCESS.

You can change your Property Email Address by going to Property Email Address in SETTINGS -> PROPERTIES -> DESCRIPTION "Email".

Fees

What are the fees for using Booking Automation?

With Booking Automation you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms set up plus fees for the services which are used.

You can find detailed information and a calculator on our website to calculate the monthly fee for your set up.

Where can I see my fees?'

Login in to the system and go to Account > Billing

Are there charges for payment collections?

Yes, please see the section on Payment Collection/Payment Gateways.

Facebook

Can Booking Automation connect to Facebook?

Yes, Booking Automation provides a Facebook app to accept bookings directly from a Facebook page.

Forum

Booking Automation has a forum used by other Booking Automation users (http://forum.bookingautomation.com)

Free Trial

Do I have full access to Booking Automation with the Free Trial?

Yes, signing up for the free trial opens a fully functional account.

You may use this account to test all the functionality of the system for free. The trial period is 14 days, after this period expires, a payment is required to continue using the account.

Payments can be made in SETTINGS-ACCOUNT-BILLING.

Guest Login

Can Guests login to Booking Automation to see their bookings?

Yes, you can give guests the option to view and cancel bookings but not change them.

Can guests make payments for the bookings?

Yes, you can send an email with a link to their bookings, for your guests to make a payment.

Google Analytics / Tracking

Can Google Analytics be installed on Booking Automation?

Yes, you can install Google Analytics on you booking page.

Booking Automation also has a built in logging system which will give you information on the activities on your booking page and where a booking originated from.

Help / Training

Does Booking Automation provide training?

Booking Automation has extensive training/help, you can access the relevant HELP for each area of Booking Automation by clicking the HELP button in the top right menu. Where you see (?) for a setting, click (?) for context help.

There is setup wizards that you can access from this page: https://manage.bookingautomation.com/wizard/index.php?lang=en

They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode.

There are also tutorials and videos showing you how to do the set up: https://manage.bookingautomation.com/index.php?title=Main_Page

When you click on the FUNCTIONS button in the top left you will find links to commonly used functions.

You can also use the forum, use the button in the top left menu or this page: http://forum.bookingautomation.com or create a ticket via the support button at the top of the Booking Automation control panel.

Import Data / Connect to other Systems /API

Can I import bookings from another system?

If you need to import bookings into Booking Automation you can use a csv via our API (https://manage.bookingautomation.com/api/). For some channels we can try to import bookings.

The API can also be used to import/export other data, connect to third party systems or to build your own application.

Can I import bookings from the Booking Channels/OTAs?

Yes, once mapped to Booking Automation, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.

Icons

Can I add icons to the Booking Page?

Yes, you can add icons to your booking page, from the Main Page wiki, go to the Developers section for more information.

Languages

What languages does Booking Automation support?

The backend is English, German partially in Spanish, and we can offer customer support in English and German.

The booking page where guest can make their bookings is available in 34 languages (Arabic, Bahasa Indonesia, Bulgarian, Burmese, Catalan, Chinese (simplified), Chinese (traditional),, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Italian, Japanese, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, and Turkish). If the booking page does not currently support your language we can look into adding it if you help us with the translation.

Hosts can choose to activate one or more languages to give guests the option to book in their own language.

What languages does Booking Automation provide for customer support?

We can offer customer support in English and German.

Is it possible to add languages to the Booking Page?

If the booking page does not currently support your language we can look into adding it if you help us with the translation.

Can I send messages to the guest in their language?

Yes, go to SETTINGS -> BOOKING PAGE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).

Can I import the language of the guest?

It is not possible to import the language of the guest, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to SETTINGS -> CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking.

Default Language selected in SETTINGS -> BOOKING PAGE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES will be used if the guest language is blank or you do not have a message in the guest language.

Messaging and Notifications

E-Mail You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. You can export all bookings and process the data e.g. add to your mailing lists.

Bookings through OTA´s will be confirmed directly through the OTA not from Beds24.

Mailings

Guest information and contact details can be downloaded to be imported into external mailing lists.

Mobile

Is there a mobile version of Booking Automation?

The design of the control panel is responsive meaning it adjusts to the size of the screen. This allows you to perform all actions from your smart phone or tablet it you need to. You have the option to set up a special dashboard to use from mobile devices.

The booking page is mobile friendly. It detects which device the guest uses and adjusts the view accordingly.

Multiple Properties / Agency Functions

With Beds24 you can manage multiple properties in one account. You have the option to create subaccounts with individual logins for each property. The subaccounts can have their own login with full access (read and write) or limited access (read only).

The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https://www.beds24.com/demo/agency-online-reservation-system.html

We do not have a way to automatically split payments or calculate commission. You could collect the deposit from the guest (your commission) and the property collects the balance when the guest arrives.

Multiple Users

Can more than one person login at a time to my Booking Automation account?

Only one person can use the login at a time, if you need multiple users, then you can create sub accounts with full or limited access rights. Choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles.

Is there a charge for multiple logins?

Yes, please see you the billing section in your Account for details.

Can I limit the access rights of my staff?

Yes, you can specify the access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles.

Can I limit what a user can see in the bookings?

Yes, you can limit the access rights to a login and then you can HIDE additional options within the system.

Can I give my cleaner access to view the bookings, but stop them from seeing the prices and personal data of the guest?

Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.

Pictures

The new responsive booking page allows up to 5 pictures per property plus up to five pictures per room and offer.

By default the adaptive version of the booking page allows for one picture per unit but you can add a Woo slider which will let you display multiple pictures. If you are comfortable working with HTML you can also add multiple pictures directly.

Can we add pictures/images to Upsell Items?

Yes, please go to SETTINGS -> PROPERTIES -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.

Private Label

The private label option allows you to use your own subdomain for your booking page (bookings.mywebsite.com).

Proposal / Quote

Can I send a a proposal or quote to a guest?

Yes. Please use these instructions.

Rates/Prices

You can set a simple or refined rate structure based for example on seasons, occupancies, minimum/maximum stays, time of booking (e.g. last minute).

For help, with setting prices please go to the Prices section: https://www.bookingautomation.com/wiki/index.php?title=Main_Page

Reports

Can I run reports of my bookings from Beds24?

The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests. You also have the option to create custom reports. All reports can be saved as .csv files. Custom reports are also available for download as Excel or pdf files.

Can I create my own reports in Booking Automation?

Yes, you can create custom reports in your account.

I have created a Report in the Master account, can I make this available in my sub accounts?

Yes, you can Clone reports from one account to another.

Can I email a report to my Cleaners'

Yes, you can download the report to your PC and then email to your cleaner.

Is it possible to automate reports and send to my email address?

No, this is currently not possible, you will need to run the report and download to your pc, then email the report as an attachment.

Can I run financial reports for all my bookings?

Yes, there are a number of pre-defined reports in the Standard Reports, you also have the option to create custom reports.

Setup and Customisation

Beds24 is a self service system. Set up is free of charge and you do it yourself. We have setup wizards which introduce the system and guide you through the setup process.

Almost all elements on the booking page and invoice have classes and you can apply custom CSS to customise them. You or your web designer can use Firebug or a similar tool to look up the classes.

System Status

We do have a public monitoring system. Even though our service is very reliable there will be occasional short outages due to necessary maintenance. Also we cannot except acts of God.

Support

Booking Automation is designed as a self-service system. Booking Automation information and free support is available via following channels:

  • Beds24 Forum
  • Beds24 Support [1]
  • Context sensitive help - click on HELP at the top right of any page for information about the page. A click on the ? icons next to each setting opens context help with information about the setting.
  • Ticket support system. We can see your settings so you do not need to send us screenshots. If you want to send a screenshot you can use a tool like this:  http://pasteboard.co to send us a link.

For users who prefer phone support we cooperate with partners who offer professional help for a fee. For a list please have a look here:

Web site integration and Widgets

Booking Automation can be integrated into any website. Adding a booking widget to a website requires pasting some html code we provide to the source code. This will work with any system as long as you can access the source code.

The Beds24 booking page is fully customisable. The innovative design of the new responsive version lets you not only change colors but also define which content you want to display where on the form.

Where is your office?

Our company is in Berlin, Germany.

Wordpress

Booking Automation provides a Wordpress plugin (https://wordpress.org/plugins/beds24-online-booking/) which makes it easy to add booking technology to any Wordpress site via shortcodes. The actual management of bookings and inventory is done directly in the Beds24 control panel.

Cancel Account

You can cancel your account in SETTINGS -> ACCOUNT -> BILLING.