Difference between revisions of "Remotelock.com"

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(Created page with "Category:Apps ''This page is about the menu SETTINGS->APPS & INTEGRATIONS->REMOTELOCK To use this service you will need an account with [http://www.remotelock.com Remote...")
 
 
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The template variable for the Pin is [BOOKINGINFOCODETEXT:LOCKSTATE_PIN].
 
The template variable for the Pin is [BOOKINGINFOCODETEXT:LOCKSTATE_PIN].
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== Auto Check-in ==
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Auto check-in will add a booking info item called CHECKIN to the booking when the guest first uses the lock.
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To use auto check-in you must setup a webhook to send notifications from the lock to BookingAutomation.
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There are two steps to the webhook setup:
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1) Add a Webhook Notification Contact in Remotelock.
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the URL of the webhook must contain your BookingAutomation ownerId number at the end like ?ownerid=12345
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https://manage.bookingautomation.com/api/lockstate.com/notify.php?ownerid=<Your BookingAutomation owner ID>
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The Content Type must be "JSON".
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The secret can be left empty.
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2) Add a Notification in Remotelock.
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 +
The notification type is "Webhook".
 +
 +
The Webhook Notification Contact is the contact you created in step 1.
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 +
The source should be "Account".
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The Events must be "Access Granted" and "First Access Only".
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== Common Problems ==
 
== Common Problems ==

Latest revision as of 09:46, 8 October 2019

This page is about the menu SETTINGS->APPS & INTEGRATIONS->REMOTELOCK

To use this service you will need an account with Remotelock

For BookingAutomation the normal channel manger fees apply.

Capabilities

  • BookingAutomation can send booking data to Remotelock locks.
  • Multiple rooms can connect to one lock.
  • Auto-Check-in: when a lock is first opened by the guest the info code "CHECKIN" will be added to the booking.
  • Support for Resortlocks.

Remotelock provides various regional servers, the main one we connect to is the US service, if you need to connect to a regional one (for example Japanese) please let us know and we can configure your account accordingly.

Limitations

Set Up

  • Click on "Connect to Lockstate".
  • Authorize BookingAutomation to access your account

When successfully connected you will see the Remotelock account you are connected to.

  • The "Pin Strategy" defines how the access code is constructed.
  • The "Start Time" and "End Time" define the earliest Check-in time and latest Check-out time.
  • The "Days in Advance" sets the days before check-in that the booking is sent to the lock.
  • Click on "Get Codes"

You will see one serial number for each lock. Click on the serial number of the lock that is using the lock.

Agoda room mapping.png view large


If you have a common lock for multiple units you can enter the same lock serial number for each unit.

Note: Lockstate uses several servers. If you are not redirected back to BookingAutomation send us a support ticket via the SUPPORT button in the top left of your BookingAutomation control panel.

How it works

Bookings get sent to the locks at the set time prior to check-in. A booking info code Remotelock_PIN which will show the pin number created for the booking.

You can change the pin manually in the LOCKSTATE_PIN booking info code and the new pin will be sent to the lock at the next update.

To force no pin to be sent for a booking, change the value of the LOCKSTATE_PIN booking info item to none, (i.e. the word "none")

Updates are sent multiple times per day and sends bookings for the selected days in advance. To instantly push updates through click "Send Data to Lockstate".

If the dates of the booking is changed or the booking is moved to a different room those details will be sent to the locks.

If bookings are cancelled we delete the guest out of LOCKSTATE this will remove the access.

The Email address of the guest is sent to Lockstate. You can set Remotelock up to automatically send Emails to the guest. Alternatively you can set up an Auto Action in SETTINGS->GUEST MANAGEMENT->AUTO ACTIONS.

The template variable for the Pin is [BOOKINGINFOCODETEXT:LOCKSTATE_PIN].

Auto Check-in

Auto check-in will add a booking info item called CHECKIN to the booking when the guest first uses the lock. To use auto check-in you must setup a webhook to send notifications from the lock to BookingAutomation.

There are two steps to the webhook setup:

1) Add a Webhook Notification Contact in Remotelock.

the URL of the webhook must contain your BookingAutomation ownerId number at the end like ?ownerid=12345

https://manage.bookingautomation.com/api/lockstate.com/notify.php?ownerid=<Your BookingAutomation owner ID>

The Content Type must be "JSON".

The secret can be left empty.

2) Add a Notification in Remotelock.

The notification type is "Webhook".

The Webhook Notification Contact is the contact you created in step 1.

The source should be "Account".

The Events must be "Access Granted" and "First Access Only".


Common Problems

Lockstate have two types of access: users and guests. Bookings from BookingAutomation create guests.

Disconnect

Click on "Disconnect" to terminate the connection.